Manager Digital Care Operations

Allina Health

23d • $56 - $78 • Hybrid

About The Position

This unique role is not a purely technical IT manager role. We are seeking a highly skilled leader who will be instrumental in the piloting and spread of digital hospital hardware, coordinating with project managers (infrastructure, operations, Information services) on the project to ensure stakeholder engagement, project status visibility, and road mapping for spread across the system. In addition, this role will be preparing the way for the development of a Center of Operations for digital clinical care. These are high visibility projects in the organization and in the early phases. This role serves as a trusted, collaborative leader that requires deep credibility when working across all levels of clinical, non-clinical, and executive steering while navigating complex technical ecosystems including Epic, IPTV, devices, and integrations. Success in this position requires being calm under pressure and possessing strong alignment with clinical informatics and the ability to embed workflow driven design into every phase of the project model. Key Position Details: Position located in Minnesota. Must live in MN or WI. Hybrid work schedule which will require going to Allina hospital locations and attending onsite meetings. 1.0 FTE (80 hours every two-week pay period) 8-hour, day/evening shifts Occasional weekends Allina is in a phase of rapid growth that has led to this new position on the IS team, reporting through informatics, the ideal candidate will need to sit comfortably at the intersection of clinical operations, health IT, change leadership, and large‑scale program execution. In the initial and early stages of this role, there will not be direct reports. This role will: Coordinate and work with all levels in the organization, comfortable in presenting to clinical, non-clinical and executive steering Advocate for clinical needs in technical and vendor forums Knows when to slow down for readiness—and when to push forward to maintain momentum Empower, not directive – enabling clinical and technical SMEs to lead within their domains Collaborate - working across operations, IS, facilities, product, and vendors Be decisive with empathy – able to move the system forward while honoring frontline realities Job Description: Partnering with system-wide leaders at hospitals, clinics and business units this position provides an efficient and effective alignment to all IT areas. This role is accountable for managing business relationships with IT to improve and support processes and policies, solve issues, manage projects, develop and manage customer portfolios/roadmaps, deliver seamless communication, work intake and support user groups. The position is responsible for understanding business strategies and translating them into technology roadmaps. This role is responsible for managing strategic initiatives from intake to post implementation evaluation.

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 5 to 7 years of experience in IT and/or business, preferably in health care

Nice To Haves

• High school diploma or GED
• Bachelor's degree in Information Services, Business or similar field of study
• 2 to 5 years of experience in IT or business, preferably in multiple types of health care

Responsibilities

• Customer Management Build relationships with system-wide leaders and key employees.
• Develop a full understanding of business, customer and user strategies, business plans, objectives and related technology needs.
• Educate customers on IT processes while managing expectations.
• Maintain regular communication with site and service line managers for any information technology needs.
• Represent customers needs to centralized IT areas.
• Serve as an escalation point for all emergent IT issues.
• Support change management activities.
• Provide input and support for customer communication, change management, training needs when implementing new technologies.
• Technology & Project Management Assist with development IT strategy based on site or business unit technology requirements.
• Consult with operations on new technology solutions.
• Manage small to medium IT projects as needed.
• Partner with IT Project Managers on appropriate tracking and documentation of new applications and to provide guidance on stakeholders involvement, project status and project escalations.
• People Management Provide regular performance reviews and feedback to direct report employees Hire and retain team members
• Incident & ITIL Management Participate in the development of Service Level Agreements including negotiating changes to SLA’s.
• Ensure service data is measured, monitored and communicated to customers.
• Participate in major incident communications process.
• Serve as an escalation contact during major incidents.
• Participate in Problem Review Meetings (PRM) to identify improvement plans and key learning’s.
• Responsible for any service management related action items.
• Engage with operational partners to maintain/enhance system Downtime Preparedness.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees