Manager - Digital Banking

Standard Chartered • Gurgaon, IN

351d

About The Position

The position involves designing and driving the digital capability roadmap for CPBB India, closely liaising with relevant business and support functions while tracking the competitive and regulatory environment. Key focus areas include front-end changes for client-facing capabilities, backend digitization for cost efficiencies, and enabling capabilities for front-line teams. Responsibilities also encompass change management for iBanking, web, and mobile, as well as digital and mobile adoption, activation, and engagement. The role requires managing digital NPS and servicing and payments journey management, overseeing RBI audits related to technology, cyber security, and financial risk management, and managing regulatory projects related to service and payments. Additionally, the role involves understanding the nuances of affluent, SME, and wealth management businesses within WRB India and solving data projects related to these businesses. The position also upholds responsibilities for data and analytics processes, ensuring data is handled appropriately within group and regulatory guidelines, and tracking the quality and efficiency of delivery.

Requirements

• Bachelor's or equivalent degree in STEM subjects.
• Knowledge of sales channels.
• Understanding of banking products and services.
• Experience in data engineering.
• Skills in data insight and analysis.
• Project management experience.
• Customer and market focus.

Nice To Haves

• Experience with SAS, SQL, Python, and Excel.

Responsibilities

• Design and drive the digital capability roadmap for CPBB India.
• Liaise closely with relevant business and support functions.
• Track the competitive and regulatory environment.
• Focus on client-facing capability rollouts and backend digitization.
• Manage change for iBanking, web, and mobile.
• Drive digital and mobile adoption, activation, and engagement.
• Manage digital NPS and servicing and payments journey.
• Oversee RBI audits related to tech, cyber security, and FRM.
• Manage regulatory projects related to service and payments.
• Understand the requirements of affluent, SME, and wealth management businesses.
• Uphold responsibilities of data and analytics processes.
• Ensure data is handled within group and regulatory guidelines.
• Track, measure, and monitor quality and efficiency of delivery.

Benefits

• Competitive salary and benefits to support mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance.
• Flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave.
• Flexible working options based around home and office locations.
• Proactive wellbeing support through Unmind and other resources.
• Continuous learning culture with opportunities to reskill and upskill.
• Inclusive and values-driven organization that embraces diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees