Open Jobs Manager, Engineering, DevOps & Platform

Sephora•San Francisco, CA

About The Position

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful. Technology Our Technology teams move fast and smart, to solve hard problems, and care deeply about client and customer experience. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do, and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are integral to the growth of Sephora and our future success. Within this group, The Tools, Database Engineering, DevOps & Platform team at Sephora is a central part of the Technology Engineering organization. The team builds scalable platforms, modern observability frameworks, and automated infrastructure solutions that power Sephora’s digital and retail ecosystem. With a focus on innovation, reliability, and continuous improvement, the group ensures operational excellence across unified commerce systems. Your role at Sephora... The Manager, DevOps & Platform leads and drives the strategy, delivery, and operations of developer and platform services, including CI/CD toolchains, Infrastructure-as-Code, container orchestration, and hybrid/public cloud platforms. This role: Runs the platform roadmap, architecture, and operational excellence initiatives. Leads globally distributed DevOps teams (onshore/nearshore/offshore). Ensures that DevOps platforms enable fast, secure, and reliable delivery for technology Should be a player–coach, able to dive in hands-on for architecture and solution reviews, automation design, and incident triage, while also driving multi-quarter roadmaps, stakeholder alignment, and measurable improvements in reliability (SLO/SLI), resiliency, automation, cost optimization, and user experience. This role requires balancing technical depth with strategic leadership, ensuring that platform engineering aligns with enterprise technology strategy and supports continuous improvement in reliability and performance.

Requirements

8+ years hands-on leadership in SRE/DevOps and platform engineering
6+ years proven leadership of cross-functional technical teams in enterprise-scale hybrid/public cloud (AWS) environments; observability implementation (Splunk/New Relic/Dynatrace)
Experience in L3 production triage and incident/problem support in 24×7 environments
Strong background in observability tooling, telemetry pipelines, and infrastructure monitoring
Hands-on experience with DevOps principles, CI/CD automation, and migrations
Experience managing budgets, vendors, and technical strategy
Solid exposure to at least one major cloud environments (Azure/ GCP/ OCI/ AWS); Azure Preferred.
Cloud & Platform Architecture : Understanding of secure, scalable, and resilient platforms across hybrid/public cloud environments (AWS, Azure, GCP); anticipates future use cases to minimize change cost.
Infrastructure as Code (IaC) & Automation : Knowledge of either Terraform/CloudFormation Implementations for automating provisioning; and driving configuration management and orchestration at scale.
CI/CD Pipeline Engineering : Experience in managing the build and optimization of continuous integration and delivery pipelines; enforcing release automation, rollback strategies, and deployment best practices.
Containerization & Orchestration : Understanding of Kubernetes/EKS/ECS and container-based workloads; ensures high availability and performance in distributed systems.
Observability & Reliability Engineering : Partner with Digital & Retail SRE Teams & the Tools team to define and tracks SLO/SLI as well as to implement required telemetry to reduce MTTD/MTTR
Incident & Problem Management : Leads L3/on-call response and post-incident reviews; converts root causes into durable fixes; embeds learning into platform improvements.
Performance Optimization & Cost Management : Continuous focus on optimizing infrastructure spend; while applying benchmarking and data-driven strategies for efficiency.
Security & Compliance in DevOps : Ability to enforces least privilege, secret hygiene, threat modeling, and platform hardening; that integrates security into CI/CD and cloud operations.
Agentic AI & Intelligent Automation : Should be able to leverage AI/ML-driven approaches for predictive monitoring, anomaly detection, and agentic / automated remediation as appropriate to reduce operational toil.
Technical Leadership & Team Development : Ability to set engineering standards and best practices; mentors globally distributed DevOps/SRE teams; fosters a culture of continuous improvement.
Cross-functional Collaboration & Communication : Able to effectively partner with engineering stakeholders; communicates complex technical concepts clearly to non-technical audiences.

Responsibilities

Manage the Build and optimization of cloud-native platforms and DevOps toolchains (CI/CD, IaC, containers); provide hands-on technical guidance, reviews, and design leadership.
Define platform architecture, standards, security baselines, and integration patterns; own the multi-year roadmap for DevOps & Platform services.
Lead and develop globally distributed SRE/DevOps teams; drive performance management, coaching, and succession planning.
Engage in L3 production triage and incident resolution; ensure SLA adherence and drive low MTTD/MTTR with strong PIRs.
Partner with engineering to align priorities; communicate status, risks, and trade-offs across Technology and Business.
Manage vendors, licenses, and platform spend; rationalize tools and optimize total cost of ownership
Drive observability (SLO/SLI), automation and AI adoption to reduce toil while improving reliability, performance, and user experience.

Benefits

Choose a healthcare plan to fit you and your dependents' needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, and protected leave.
No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development, you’ll be guided on a dynamic career path.
Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

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