Manager, Development, Systems, & Support - Fashion Institute of Technology

Fashion Institute of Technology-posted about 2 months ago
$98,511 - $142,342/Yr
Full-time • Mid Level
Onsite • New York, NY
1,001-5,000 employees
Educational Services
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This position will manage system and web development, support resources, some DBA resources in times of coverage, and will have hands-on technical, project leadership and problem resolution responsibilities. It will be responsible for the staff, supported systems, environments, and vendor coordination within the Development, Systems & Support unit that is part of Enterprise Applications & Services [EAS]. It will maintain technical and procedural competence related to Development, Systems & Support operations while working within a high-paced, collaborative environment that includes emergency outage incidents and emergency or scheduled maintenance. If you are an experienced software/systems engineer with the right people touch, this could be the job to catapult you into engineering management. Work may be team/project work or independent, across multiple locations, and at times include irregular hours and/or on-call requirements.

  • Lead and manage (hands-on when needed) all unit aspects -- staff, applications, systems, vendors, projects, coding, change and patch management, issue and incident resolution, goalsetting, technology and system research, quality control, and work/project/staff schedules.
  • Develop a deep business and functional understanding of supported systems and services.
  • Perform as a team member and unit leader, delivering high quality results on time.
  • Lead and/or present in meetings. Supervise unit staff.
  • Assign and prioritize unit work.
  • Create on-going unit training programs.
  • Monitor systems, resolve problems (hands-on if needed), oversee break-fix, track Tier 2/3 tickets to resolution, evaluate system performance and uptime, assess the operational health of unit applications, systems, and services.
  • Oversee unit systems and services as subject matter expert.
  • Lead full Software Development Life Cycle [SDLC] (specs, prototypes, DB, ETL needs, launch).
  • Manage and/or implement automation and improvement initiatives.
  • Perform IT governance tasks.
  • Ensure compliance to coding standards and guidelines.
  • Collaborate with manager on recommendations on industry trends, technologies, and standards.
  • Lead and maintain unit's technical and operational direction.
  • Review and recommend new versions, systems, modules, and workflows.
  • Set goals and priorities to deliver initiatives and projects as directed or assigned (both internal and vendor).
  • Track unit progress via analysis and prioritization.
  • Oversee and write SOPs and best practices.
  • Oversee and maintain the unit's existing environment w/unit engineers & vendors.
  • Develop and/or implement technology.
  • Analyze and optimize unit's systems performance.
  • Manage operational issues and risks.
  • Investigate and fix issues.
  • Oversee patches, migrations, and upgrades.
  • Maintain competence in unit technologies.
  • Provide daily customer and technical service and project work per policies, standards, and stakeholder coordination.
  • Liaise between IT & departments, vendors, and SUNY.
  • Provide reports and help desk documents.
  • Oversee and publish guides and SDLC/code docs, etc. for both existing and new unit technologies and infrastructure.
  • Bachelor's degree in computer science, information systems or related field required.
  • A minimum of 5-7 years of working experience (preferably within higher education) leading the full life-cycle of application development using current technologies, web frameworks, and API libraries.
  • The position requires significant knowledge and understanding of the management, operations, and development of large-scale ERP systems, preferably Ellucian Banner and Central Square's Finance Enterprise.
  • Knowledge of operational and project management principles and best practices is expected. A previous job history in system and web development, preferably in PL/SQL, Java, and Groovy/Grails, will be key to success in leading the unit.
  • Knowledge and understanding of database technologies, including both Oracle and Microsoft SQL Server, is highly preferred as well.
  • The position will require excellent leadership skills (as well as hands-on engineering skills whenever needed). Your skill history in system and web development and database oversight will earn you the respect of the engineers and system administrators who will report to you. Your leadership, goal-setting and operational skill set will aid you as you oversee and manage application development and support activities, including emergency support and incident resolution, as well as scheduled and unscheduled maintenance.
  • Excellent communication, interpersonal, teamwork, collaboration, problem-solving, critical thinking, and troubleshooting skills will make you flourish as the strong leader that this unit needs.
  • The position will require work to be conducted under periodic direction, on multiple projects, and under tight project deadlines.
  • Demonstrated experience configuring and maintaining applications/services/systems in the following operating environments: UNIX/Linux (Red Hat) and Windows Server, using Tomcat, Active Directory, and LDAP
  • Proven experience delivering technical guidance and collaborating with business stakeholders throughout all phases of the software development life cycle [SDLC]
  • Proficiency with one or more Enterprise Resource Planning [ERP] systems, preferably related to higher education such as Experience Portal (Ellucian), Banner, PeopleSoft, Jenzabar, Colleague, PowerCampus, Central Square, or similar
  • Demonstrated development experience with the following or closely equivalent technologies: PL/SQL, Java, RESTful development, Git, Markdown, HTML5, CSS, and JavaScript
  • Ability and proven experience to deliver technical guidance and collaborating with business stakeholders throughout all phases of the software development life cycle and through the process of incident identification, troubleshooting and resolution.
  • Ability to work hands-on (whenever necessary) developing, creating proof-of-concepts and troubleshooting applications in PL/SQL, Java and Web based technology in both UNIX/Linux and Windows environments.
  • Ability to communicate and collaborate with staff inside the IT division and users throughout the college, representing IT in a positive light and striving for a high level of customer service and satisfaction.
  • Ability to assess situations and dive into the details, or soar into the strategic elements of operational goal-setting and next gen technology research.
  • Excellent written and oral communication abilities are expected.
  • Desired experience with large scale databases preferably Oracle and SQL Server -- and with writing and supporting APIs, system interfaces, and ETLs
  • Development experience with Groovy/Grails and Web API development is highly desired
  • Proven portal administration, configuration, and support, particularly using Internet Information Services [IIS], including single sign-on [SSO] & authentication administration (e.g. via WSO2, CAS, SAML, Shibboleth), as well as generation, installation, configuration, and updates of certificates
  • Supervisory ability/experience is preferred, but not required.
  • Retirement Plans
  • Health Care Plan and Dental Plan
  • Employee Assistance Program
  • Flexible Spending Account
  • Commuter Benefit Plan
  • FIT Tuition Exemption Program
  • Paid Time Off (Vacation, Personal, Sick and Holidays)
  • 4-day Summer Workweek
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