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The D&MC Services Manager will apply technical knowledge, customer service skills, and awareness of the end-user experience across all Desktop and Mobile Computing (D&MC) services, which include Desktop and Mobile Device Support, Printing and Related Services, Hardware Lifecycle Services, and Software and Application Distribution. This role involves overseeing the standards, procedures, and methods of delivery of services to faculty, staff, and students for all University workstations and mobile computing endpoints, which encompass various operating systems such as Windows, MacOS, iOS, and Linux. The Manager will be responsible for providing oversight of tools and processes for enterprise management of endpoints, maintaining an accurate device inventory, and ensuring the secure and reliable operation of the University's workstations and mobile devices. In addition to daily operations, the D&MC Services Manager will manage the technical staff within the Desktop and Mobile Computing Group, overseeing their work and ensuring that service requests and incidents are handled effectively. The Manager will also be tasked with managing projects and project teams, ensuring that the strategic goals and initiatives of Information Technology Services (ITS) and the University are considered when developing or changing services and operations. This position is classified as an essential employee, requiring availability during emergencies and outside normal business hours when necessary.
