Manager, Design Operations

NBCUniversal•Universal City, CA

1d•Hybrid

About The Position

The Manager, Design Operations, is a talented collaborative design expert responsible for supporting the operations for the design team at NBCUniversal, specifically for the Peacock brand. This position requires design knowledge and excellent production management skills across video, print, and digital mediums, as well as exceptional communication, organization, and prioritization skills. The role involves collaborating with internal designers, external agencies, and cross-functional stakeholders to maintain the Peacock brand design integrity across the marketing organization. Key responsibilities include supporting initiatives to build and enforce brand design identity, proposing and facilitating process standards, workflows, documentation, and tools management for the design team to ensure efficient and timely delivery of compelling innovative creative. The manager will also help with project intake and resourcing for the internal design team, ensuring alignment between project requirements and skill sets, and managing time allocation and team bandwidth to drive efficient execution. This position reports to the Senior Manager, Creative Operations.

Requirements

Minimum 4+ years design industry experience, including as a designer or leading teams as a Design Manager
Excellent project management and execution skills, including a passion for planning, tracking, organizing logistics, details, and documentation
Experience with design tools, including the Adobe Creative Cloud suite, Sketch, Figma, and other collaboration and prototyping tools
Experience with designing for web, mobile, and other application platforms
Excellent written and verbal communications, ability to tailor to all levels of an organization
Bachelor’s degree level or equivalent

Nice To Haves

Proven ability to proactively solve creative problems, self-motivate and work independently as well as collaboratively
Self-starter, independent, mature worker who consistently delivers with minimal oversight
Strong track record of interacting and working with multiple stakeholders and partnering collaboratively with brand creative, marketing, partnerships, creative ops and consumer insights teams
Ability utilizing interpersonal skills and the ability to work flexibly across departments as well as manage internal and external partners in a dynamic and high-pressure environment; able to evangelize the brand design system & champion creative work across cross-functional teams
Strong political acumen, able to tailor style and approach to influence teams and individuals to gain the commitment and performance required to deliver
Highly collaborative, able to build mutually beneficial relationships with delivery teams
Comfortable with uncertainty, but with the drive to establish order and structure

Responsibilities

Supporting the operations for the design team
Collaborating with the team of internal designers, external agencies and cross-functional stakeholders to maintain the Peacock brand design integrity across the marketing organization
Supporting initiatives to build and enforce brand design identity, including planning, prioritizing, goal setting, tracking, timelines, and stakeholder relationships with the objective to make design elements consistent and scalable across Peacock
Proposing and facilitating process standards, workflows, documentation, and tools management for the design team to ensure efficient and timely delivery of compelling innovative creative
Helping with project intake and resourcing for the internal design team, ensuring alignment between project requirements and skill sets, with ongoing management of time allocation and team bandwidth to drive efficient execution
Working with multiple teams, including Single Title, Growth & Lifecycle, and Performance Media, to ensure channel specific deliverables and asset needs are accounted for in design-system