Manager, Design Operations

HEALTHSTREAM INC•Nashville, TN

23h•$116,265 - $140,000•Hybrid

About The Position

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives. Why Join Us At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry. We’re proud of our values-forward culture that offers our people: Mission-oriented work Diverse and inclusive culture Competitive Compensation & Bonuses Comprehensive Insurance Plans Mental and Physical Health Support Work-from-home flexibility Fitness Center Reimbursements Streaming Good time off for volunteering Wellness workshops Buddy Program for new HealthStreamers Collaborative work environment Career growth opportunities Continuous learning opportunities Inspiring workspaces to collaborate and connect with other HealthStreamers Free employee parking at our Resource Centers in Nashville and San Diego At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration. We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you! HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. The Manager, Design Operations is a leadership role responsible for the direct management of a cohort of designers and the optimization of the team’s processes, tools, and workflows. The Design Operations Manager ensures designers have the right environment to deliver usable, viable, and feasible solutions.

Requirements

Minimum 5 years experience in Product Design or UX roles
1+ years of leadership experience (Team Lead responsibilities, formal mentorship, or management experience)
Bachelor's degree in Design, HCI, or related field preferred
Experience managing remote or distributed teams preferred
Experience in healthcare technology or enterprise software environments preferred
Demonstrated experience with Design Operations (DesignOps) functions, such as resource planning, design system management, or process optimization
Expert proficiency in industry-standard tooling (Figma, Jira, etc.) and how to configure them for team scale
Familiarity with agile development principles and how design fits into the product development lifecycle
Strong understanding of user experience design principles and methods
Eye for aesthetic design and customer appeal
Accountability - Taking responsibility for one’s actions and the consequences that result from those actions
Communication & Positive Presence - Listening attentively and respectfully; expressing thoughts and ideas effectively and concisely—both verbally and in writing. Exhibiting a pleasant attitude
Collaboration - Cooperating and working effectively with others in the pursuit of common goals
Critical Thinking - Using sound judgment, logic, and common sense to identify efficient and effective ways of approaching problems or new initiatives
Adaptability - Being flexible and continuing to function effectively during times of change
Continuous Improvement - Keeping an open mind; seeking new ideas and ways of doing things in order to streamline processes and increase client/customer satisfaction
Planning & Organizing - Appropriately prioritizing activities, scheduling time, and utilizing resources in order to complete tasks in an efficient and timely manner while paying attention to details
Work Ethic - Setting high standards for one’s work; taking care to ensure all aspects of work are completed accurately
Customer Service - Treating clients/customers with a high level of respect and taking action in order to meet or exceed expectations and resolve problems
Motivation - Highly motivated individual with a genuine interest in improving and creating solutions

Responsibilities

Adhering to all HealthStream security policies, procedures, and assigned training.
Understanding work objectives initiating from multiple perspectives and levels including the executive level
Collaborating with peers in Engineering and Product to advance Design Operations practices and improve cross-functional workflows
Serving as the first point of contact for new design projects, performing initial assessment of needs and defining scope to ensure readiness for the design team
Acting as a player-coach by contributing to design execution on critical projects, utilizing AI-assisted tools to accelerate delivery and model operational efficiency
Managing work commitments and resource allocation across multiple teams by understanding underlying business priorities and project timelines
Auditing and improving end-to-end design processes to increase team velocity and consistency; update processes and workflows to accommodate changing business needs
Leveraging technical experience to evaluate and manage the design technology stack (e.g., Figma, testing tools) and communicate tool needs to the wider organization
Overseeing the maintenance, adoption, and organization of design system components and documentation for sharing across the organization
Delivering consistent, clear, and timely communication regarding team status and operational health to project stakeholders
Recruiting, managing, and developing Product Design staff with varied and complementary skills to support the company’s strategy for its products
Standardizing onboarding processes for new design staff to facilitate rapid integration into the team
Adhering to all HealthStream security policies, procedures, and assigned training.