Manager, Design Operations & Accessibility

Navy Federal Credit Union • Vienna, VA

122d

About The Position

The Design Operations (Design Ops) Manager oversees the operational aspects of the Navy Federal UX design team, ensuring efficiency, consistency, and effectiveness in the design process. They streamline workflows, manage resources, and foster collaboration to optimize design output and impact. The Design Ops Manager acts as a strategic partner, ensuring the design team has the resources, processes, and support needed to create impactful solutions efficiently and effectively. This role will also oversee and support the team responsible for the accessibility of our digital experiences for people with disabilities in conformance with enterprise standards.

Requirements

• Bachelor's Degree in Design, UX, Marketing, Information Technology, Strategy, or the equivalent combination of education, training, and experience.
• 3 to 5 years' experience in design, project management, and analysis in support of strategic planning initiatives.
• Extensive experience leading, shaping and developing innovative solutions while managing business risks.
• Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly.
• Ability to productively communicate to stakeholders, team members, and leaders.
• Extensive experience in developing business or technology strategy.
• Advanced knowledge of project/program management processes and methodologies.
• Previous project leadership and execution, including initiatives with technology, design processes, cross-functional teams, and external partner team members.
• Ability to exercise initiative, produce desired results and achieve objectives.
• Ability to learn different collaboration or product management tools quickly.
• Effective skill building relationships through rapport, trust, diplomacy, and tact.
• Advanced analytical and conceptual skills to create original concepts/theories for various projects.
• Advanced skill delivering effective presentations to groups of various sizes.
• Advanced skill influencing and guiding strategic thinking.
• Strong verbal, written and interpersonal communication skills.
• Strong problem solving and negotiation skills.

Nice To Haves

• Master's Degree in Design, UX, Marketing, Information Technology, Strategy, or the equivalent combination of education, training, and experience.
• Experience developing digital products.
• Background in technology or entrepreneurship.
• Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions, and regulations.

Responsibilities

• Analyze and refine design processes and Design System implementation to improve efficiency, reduce bottlenecks, and ensure consistent quality.
• Allocate design resources (people, tools, budget) effectively across projects and initiatives, ensuring optimal utilization.
• Facilitate communication and collaboration between design teams and other departments, such as product, engineering, and marketing.
• Evaluate, select, and implement design tools and technologies to enhance team efficiency.
• Foster a culture of continuous learning and improvement by facilitating knowledge sharing, onboarding, and training for design team members.
• Define and track key performance indicators (KPIs) to assess the effectiveness of design operations and identify areas for improvement.
• Lead a team of accessibility experts that work in collaboration with product owners, designers, developers, management, and scrum teams.
• Create a uniform accessibility review process and bring in new tools to support that process.
• Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop and recommend action plans for implementation/dissemination to management; assist with coordinating changes and the development of training as needed.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree