Manager, Deployment Services

CDW

89d • $98,000 - $145,000

About The Position

The Manager, Deployment Services is responsible for managing day-to-day operations of the Configuration Center and Deployment teams. This role oversees project management and process improvement initiatives while ensuring internal and external customers receive outstanding service.

Requirements

• High School Diploma or equivalent required, Bachelor's Degree preferred.
• 2 years of supervisory experience.
• 5 years of working technical and configuration experience.
• Strong foundation in client computing.
• Proficiency with laptop and PC configuration methods, including Chromebook White Glove enrollment, Windows imaging, Intune, and Autopilot.
• Strong coaching and developing skills.
• Customer service orientation.
• Strong verbal and written communication skills with the ability to effectively interact with all stakeholders.
• Strong analytical and problem solving skills.
• Aptitude to quickly learn new technology and to put it into practical use.
• Proficient in Microsoft Office applications.
• Ability to understand, remember, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to multi-task, organize and prioritize.
• Ability to apply common sense in performing job.
• Ability to understand and follow basic instructions and guidelines.
• Ability to travel as needed.
• A+ Certification and Network+ Certification or equivalent.

Nice To Haves

• One year of prior management experience within CDW.
• Familiar with CDW’s current systems and tools.

Responsibilities

• Manage the activities performed in all work areas within the Configuration Center and Deployment teams.
• Oversee day-to-day operations, implementation of procedures, project and records management, collection and reporting of statistics, and budget/P&L activities.
• Hire, onboard, and oversee a team of coworkers including coaching, development and performance management.
• Develop and execute action plans geared towards increasing coworker engagement.
• Meet with supervisors and coworkers to communicate department and company information.
• Serve as an escalation point for special requests and exceptions.
• Educate Sales force and other departments on the Configuration Center service offerings.
• Plan, develop and facilitate changes in operational procedures, process improvement, coworker incentive programs, ISO documentation, best practices, work flow, personnel assignments, and infrastructure.
• Collaborate with management team to ensure departmental bench strength.
• Ensure safe working environment.
• Conduct tours as needed.
• Commute to the configuration and deployment center in Elk Grove village, IL on a daily basis.
• Work after hours or weekend as business need dictates.
• Occasional travel as required.

Benefits

• Pay range: $98,000 - $145,000 depending on experience and skill set.
• Annual bonus target of 10% subject to terms and conditions of plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees