Manager, Department Assistants

Netflix • Los Angeles, CA

202d • $180,000 - $270,000

About The Position

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We are at a very exciting stage of evolution at Netflix. With the growth in employee population, lines of business, geo-diversity, and heterogeneity of the workforce, it is imperative that the Talent function evolves accordingly to shape and support this progress. The Department Assistant (DA) team is situated within the Service Delivery arm of Talent Operations. The DA Program provides a cost-effective temporary admin support solution to maintain business continuity and build talent density for Netflix. Though DAs are the largest vertical within Service Delivery, they are consistently embedded within our customer groups. DAs work alongside the teams they support, fostering impactful relationships and branding for the program and Talent. The DAs are divided into two specialty groups: Content and Corporate. We are looking for a Manager for our Content group.

Requirements

• A Bachelor's degree in business administration, human resources, or a related field
• 3+ years of people leadership, with small-to-medium-sized teams under remit
• Strong knowledge of entertainment assistant coaching best practices
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams and senior leadership
• Outstanding capacity to connect dots, tailor messages to audiences, and to simplify the complex
• Strong analytical and problem-solving skills, with the ability to identify and assess operational challenges and contribute to effective solutions
• High degree of professionalism, integrity, and ethical decision-making
• Ability to adapt to a fast-paced, dynamic work environment and manage multiple priorities and deadlines

Responsibilities

• Manage and coach a team of 18 Content DAs
• Strategically assign the weekly schedule for DAs under this role's remit (generally completed a month or more in advance)
• Define creative solutions to meet business needs and anticipate future requests
• Build out intentional and data-supported monthly training/programming to build talent density among the DA team
• Maintain our relationship with the UCAN Content team (Content Executives, HRBPs, and Talent Acquisition), ensuring that stakeholder feedback is regularly collected, assessed and sunshined to the DA leadership team
• Partner with Content HRBPs and TA proactively to identify signals of shifting business needs
• Collaborate with cross-functional teams, including peer leaders within regions (LATAM, EMEA, and APAC), to support sustained alignment of the roadmap with strategic goals

Benefits

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
• Full-time salaried employees are immediately entitled to flexible time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Broadcasting and Content Providers
• Education Level: Bachelor's degree