Manager, Dental Lab Implementation

Aspen Dental-posted 2 months ago
$80,000 - $85,000/Yr
Full-time
NV
5,001-10,000 employees
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Aspen Dental is hiring for a Lab Implementation Manager who will be responsible for driving successful onboardings, setups, and seamless integrations of new technologies, workflows, and processes that impact our in-office dental laboratories. This role ensures successful deployment of lab systems and tools by coordinating across clinical teams, technical staff, and support functions to drive operational efficiency, quality, and adoption of digital dentistry innovations. This includes but is not limited to: Intraoral Scanning, Digital Dentures, Analog Dentures, and operational lab support.

  • Provide or coordinate on-site and virtual training for lab and clinical staff; ensure understanding and accountability for proper use of new systems, workflows, and enhancements.
  • Monitor implementation performance using defined KPIs and proactively address delays, technical issues, or compliance concerns.
  • Maintain implementation documentation, SOPs, and training materials.
  • Serve as the primary point of contact during the implementation phase, ensuring timely communication, issue resolution, and successful implementation.
  • Develop and manage detailed implementation plans, including checklists, timelines, and task assignments to ensure a smooth and organized deployment.
  • Coordinate installation and calibration of digital lab equipment (e.g., CAD/CAM systems, 3D printers, milling machines, scanners) and confirm operational functionality.
  • Follow and enforce Aspen Dental standard lab workflows, documentation, and SOPs to ensure consistency across all practice locations.
  • Conduct post-implementation reviews to assess readiness, gather feedback, and ensure ongoing accountability for lab performance.
  • Provide regular updates to the Lab Implementation Senior Manager, flagging risks, successes, and improvement opportunities.
  • Associates degree in Dental Technology, Healthcare Operations, Business Administration, Dental Hygiene or a related field (or equivalent experience).
  • 2+ years of experience in dental lab operations, clinical project implementation, or multi-site healthcare deployment.
  • Strong knowledge of digital dentistry tools and workflows (e.g., CAD/CAM, 3Shape, Exocad, 3D printing, intraoral scanning).
  • Proven ability to lead implementation projects while establishing and enforcing clear accountability across teams.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to travel 80% of the time to practice locations across the Aspen Dental network.
  • Experience working in a DSO or multi-location dental practice environment.
  • Clinical or technical background in dental laboratory technology or restorative workflows.
  • Experienced user of 3Shape Trios scanning and SprintRay 3D printing technology.
  • Adaptability in a fast-paced environment.
  • Full-time position with a salary range of $80,000 - $85,000 per year.
  • Travel requirement of 80%.
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