Manager, Dementia and Family Caregiver Programs

HOMAGE SENIOR SERVICES

39d • $57,111 - $95,185

About The Position

Homage Senior Services, formerly Senior Services of Snohomish County is the largest and most comprehensive nonprofit service provider for older adults, people with disabilities, and their families in Snohomish County. Our guiding principles of independence, dignity, and quality of life are realized through our interconnected core service areas: nutrition, transportation, home repair, and social services. We are committed to building an inclusive workplace and offer you the opportunity to work to your fullest potential while making a difference in the community. Summary: The ACL Dementia Program is a new Homage program designed to: 1) improve health outcomes of adults with/or showing symptoms of Alzheimer’s disease and related dementias (ADRD); and 2) strengthen the dementia-capable home and community-based supports to effectively coordinate care and improve the quality of life of adults living with ADRD. The Manager of Dementia and Family Caregiver Programs will lead all efforts to launch the ACL Dementia program and work to ensure its success. In addition, the Manager will also oversee the work in Homage’s well-established Family Caregiver Program with the support of a Lead Specialist. This position has a wide range of administrative and operational tasks in support of Homage’s program operations. The Manager adheres to budgets, writes internal policies and procedures to adhere to contract compliance, and completes all reports.

Requirements

• Bachelor’s degree in Human Services or a behavioral science
• 4+ years of progressively responsible management experience
• Knowledgeable in business management practices, research and data collection methods, and communications best practices
• Demonstrated ability to work independently while effectively coordinating with leadership, managers, and community partners
• Strong organizational and prioritization skills to thrive in a fast-paced environment
• Effective critical thinking and problem-solving abilities
• Strong verbal and written communication skills
• Highly dependable and accountable to deadlines and team members
• Able to work collaboratively to accomplish shared tasks and support program staff
• Proven effectiveness in managing competing priorities, with the ability to organize and coordinate work efficiently, prioritize workload, and adapt to changing priorities
• Maintain accuracy and consistency within established processes
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint) SharePoint, Power BI, and Internet navigation
• Absent any regulatory or contractual requirement for specific education/certification, other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.

Nice To Haves

• Experience working in social services, specifically with older and/or disabled adults, persons living with Alzheimer’s or dementia
• Experience engaging with diverse communities

Responsibilities

• Complete all required training within 90 days of hire
• Assist director with planning and program development
• Collaborate with external partners to cultivate best outcomes for clients and families
• Serve as liaison with program funders
• Host outreach events in partner’s buildings and Senior Center sites to promote client engagement, build rapport and trust, and provide dementia-specific education and training
• Conduct individual risk assessments to determine client’s level of functioning, life situation, and environmental health and safety risks
• Provide direct client services in collaboration with community service providers
• Work with clients to select preferred Dementia Friendly events and develop a calendar of planned events to engage in, coordinate transportation, registration or enrollment and obtain any supplies needed to participate
• Become Master Trainer to train the trainer and/or deliver 1-4 hour classes to the public
• Provide weekly or bi-weekly supervision to program staff
• Organize workflow and ensure employees understand their duties and delegated tasks
• Reviews client records for accuracy and completeness in compliance of Contractor, State, and Federal standards
• Monitors contract and grant compliance in relation to program implementation and best practices
• Assists with billing, grant reports and proposals, and other funding concerns as needed
• Provides input to the Program Director for the annual budget development process; ensure that budget targets are met
• Prepares and submits f program funding reports and assures all reports to funders and other entities as required are submitted in a timely manner
• Participates in measuring clinical outcomes, data procurement, and analysis activities
• Develops Marketing materials and promotional plans to support both programs by partnering with Homage Marketing resources
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Benefits

• Employees working 25 hours or more are eligible to enroll in medical, dental, vision, basic life, and critical illness insurance, with an increased cost share for employees scheduled for 25-29 hours/week.
• Employees working 20 hours or more per week receive 11 designated paid holidays plus 2 "floating holidays" per year, as well as paid vacation and sick time.
• Employees age 21 and older are able to enroll in our 401K plan upon hire and, after one year and at least 1000 hours worked, will be eligible for our matching program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager