Manager, Delivery Systems & Performance

McGraw Hill LLC.

8h•$114,000 - $130,000

About The Position

At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well-being. How can you make an impact? The Manager, Delivery Systems & Performance is a people manager responsible for enabling high-performing product delivery teams through effective systems, tools, metrics, and ways of working. This role leads a team focused on optimizing product delivery operations, creating and maintaining tools that support product delivery, improving system performance, and establishing data-driven insights that support Agile delivery, publishing operations, and business readiness. Acting as a bridge between product delivery teams, technology, finance, and business leadership, this manager ensures tools, processes, and metrics reduce friction, improve visibility, and enable consistent, reliable planning and execution across the organization.

Requirements

Bachelor’s degree or equivalent experience
7+ years of experience in delivery operations, Agile environments, systems enablement, or process improvement.
Prior experience managing or leading teams, including performance management and coaching.
Strong experience administering and optimizing Jira, Smartsheet, and similar delivery tools.
Experience designing metrics, dashboards, and reports to support product delivery performance, systems improvement, and decision-making.
Demonstrated success partnering with cross-functional teams and senior leaders.
Deep understanding of Agile methodologies and product delivery practices (Scrum, Kanban, Lean).
Strong systems thinking with the ability to translate operational challenges into scalable solutions.
Proficiency with data analysis, reporting, and visualization tools (e.g., Jira reporting, Excel, Power BI, Tableau).
Excellent communication skills, able to explain complex systems and metrics to technical and non-technical audiences.
Proven ability to lead change, improve processes, and drive adoption.

Responsibilities

Lead, coach, and develop a team responsible for product planning and delivery systems, tooling, metrics, and work optimization.
Establish clear goals, priorities, and performance expectations aligned to organizational delivery objectives.
Foster a culture of continuous improvement, collaboration, and data-informed decision-making.
Provide mentorship and growth opportunities, ensuring team members build strong technical, analytical, and consultative skills.
Define and execute a comprehensive strategy for product planning and delivery metrics aligned to organizational goals.
Establish and maintain KPIs aligned with our Agile delivery methodology measuring areas such as delivery flow, velocity, quality, predictability, and system health.
Promote a metrics-driven culture, guiding teams and leaders in using data to improve outcomes rather than police performance.
Partner with senior leadership to ensure reporting supports planning, strategic decision-making, and transparency.
Oversee administration and optimization of Jira and related delivery tools (e.g., Confluence, Smartsheet), ensuring alignment with business needs and Agile and operational practices.
Lead configuration, automation, and workflow optimization to reduce manual effort and improve data accuracy.
Evaluate, recommend, develop, and manage new tools or integrations to improve efficiency and performance.
Identify inefficiencies, bottlenecks, and repetitive work across product delivery teams.
Design and implement improved workflows, dashboards, reporting structures, and automation.
Standardize approaches to tracking initiatives, product development, and work items to improve clarity and consistency.
Monitor adoption and effectiveness of new processes, adjusting as needs evolve.
Partner closely with Agile Coaches, Product Owners, Project Managers, finance leaders, and product delivery teams to understand challenges and enable effective execution.
Provide training, documentation, and hands-on support to ensure teams effectively use tools and metrics.
Facilitate cross-team alignment on work tracking, dependencies, and product delivery expectations.
Lead retrospectives and improvement sessions focused on systems, tools, and ways of working.