Manager, Delivery Operations
About The Position
About Snorkel At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Role We are seeking a Manager / Senior Manager, Delivery Operations to lead and grow a team of Delivery Operations Managers within Snorkel’s Data-as-a-Service (DaaS) business. Reporting to the Head of Delivery, you will be responsible for ensuring quality and throughput with our expert contributors, scaling processes, and ensuring that our delivery teams consistently meet customer requirements with quality and timeliness. This is a people-leadership role that balances strategic planning with hands-on execution. You’ll empower Delivery Operations Managers to deliver at scale, emphasizing expert activation, training, and quality management for our contributors. If you thrive in dynamic environments, excel at coaching high-performing teams, and are motivated by building systems that deliver impact for some of the world’s largest enterprises, we’d love to hear from you.
Requirements
- Experience: 5+ years in delivery operations, program management, or related fields, with at least 1–3 years of people leadership.
- Leadership skills: proven ability to coach, mentor, and scale a team while fostering a culture of accountability and excellence.
- Operational mindset: track record of driving process improvements and delivering on complex, multi-stakeholder projects.
- Communication skills: ability to clearly articulate project status, risks, and solutions to both technical and non-technical audiences.
- Problem-solving ability: proactive and resourceful in resolving challenges and managing ambiguity.
- Adaptability: thrive in fast-paced, high-growth environments where priorities evolve quickly.
Nice To Haves
- Experience working in data, AI/ML, or enterprise SaaS environments.
- Exposure to customer-facing delivery or field operations.
Responsibilities
- Lead and develop the Production Manager team: hire, mentor, and grow a team of high-performing ICs to execute on data delivery projects.
- Drive operational excellence: oversee project planning, monitoring, and reporting to ensure high-quality, on-time delivery of customer datasets.
- Partner cross-functionally: collaborate with research, engineering, GTM, and operations stakeholders to ensure alignment and unblock delivery challenges.
- Optimize processes: identify and implement improvements to workflows, quality assurance, and pipeline monitoring.
- Ensure customer success: translate customer needs into actionable delivery plans and hold teams accountable for execution.
- Report and communicate: provide updates and insights to the Head of Delivery and senior leadership on performance, risks, and improvement opportunities.
Benefits
- Snorkel also includes benefits (including medical, dental, vision and 401(k)).
- All offers include equity compensation in the form of employee stock options.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
