Manager, Delivery Management
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About The Position
The Manager, Delivery Management for the Americas is responsible for leading and managing the AirOps Service Delivery Management (SDM) organization for the Border Authority S&M portfolio across the region. This role combines leadership of a team of Service Delivery Managers, direct management of key customer accounts, and oversight of service delivery performance to ensure customer satisfaction, contract adherence, and business growth. The Senior Service Delivery Management for Americas will be a key stakeholder working alongside Sales and Pre-Sales to structure appropriate service offerings and will actively participate in strategic account planning and delivery governance. The ideal candidate brings deep service delivery management experience, is ITIL certified, thrives in a complex, dynamic environment, and can influence outcomes across multiple stakeholders.
