Manager, Delivery (Data & AI)

TELUS Digital • Durham, NC

4d • $100,000 - $160,000 • Hybrid

About The Position

As a Manager, Delivery (Data & AI), you'll be a key member of project leadership, working closely with Data Science and AI Engineers and key stakeholders, while growing partnerships and managing project expectations, timelines, and resources. You'll lead negotiations throughout the project development process and ensure effective communication between all stakeholders. Your expertise in project management methodologies and your ability to adapt to changing project needs will be crucial for success in this position. This role is ideal for experienced project managers who excel in client-facing environments, have a track record of successful project delivery within complex environments, and can effectively lead and motivate diverse teams. We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship.

Requirements

• 5+ years of experience in partnering with professionals from Software, Data Science, and Data Engineering to address complex technical challenges, while addressing relevant business problems
• Familiarity with managing scope and delivering projects with Machine Learning, Artificial Intelligence, Agentic AI, and other AI or Generative AI applications
• Proven record of project leadership and management using agile approaches, and when applicable, other delivery methods
• Experience facilitating working sessions with client stakeholder groups and internal teams
• Guided projects composed of multidisciplinary teams, considering collaboration and feedback as key pieces for success
• Ability to clarify complex ideas and navigate ambiguity for your team and client

Nice To Haves

• Previous experience in Automation or Conversation AI projects
• Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
• Professional experience with Customer Experience and basic CX processes and KPIs.
• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
• Account planning and growth activities

Responsibilities

• Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plans and goals to create alignment and overall program delivery success
• Partner across teams to drive product development, own the creation of mission-critical products, and deliver desired outcomes
• Lean on your deep client services experience to provide effective decision-making on complex issues of scope, design, architecture, and process
• Deliver timely and tailored communication for various audiences: data & AI teams, engineering, product managers, marketing partners, and C-level executives
• Manage stakeholder expectations while tracking progress and reporting risks to higher leadership, ensuring to track mitigation approaches and progress metrics
• Optimize processes and use of time for your team while focusing on key client activities
• Be flexible and adaptive by applying appropriate project management frameworks that suit the customer and product
• Navigate through changing scenarios while facilitating and communicating solutions for complex problems.
• Leverage AI-first tooling to optimize and accelerate your day-to-day work

Benefits

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Parental Leave
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees