Manager - Deli

4595 Food Market Corp dba Josephs Classic Market•Boca Raton, FL

21d

About The Position

Are you a hands-on leader who thrives in a fast-paced food environment and enjoys mentoring a team? At Joseph’s Classic Market, our Deli Department Managers lead one of the most customer-facing areas of the store. From prepared foods and sliced meats to catering and custom orders, this role is key to delivering quality, efficiency, and a welcoming experience for every guest. Growth & Learning at Joseph’s At Joseph’s Classic Market, we believe in growing leaders from within. As a Deli Department Manager, you’ll continue developing your leadership, food safety, and operational skills while taking ownership of your department’s performance. Many of our senior leaders began in department-level roles, and we support managers who are motivated to grow, coach others, and advance their careers.

Requirements

Minimum 2 years of leadership experience in deli or food service environments
Strong knowledge of meats, cheeses, and prepared foods
Leadership and team development experience
ServSafe or food safety certification or willingness to obtain
Proficient in ordering, inventory, and shrink control
Strong communication, organization, and customer service skills
Flexible availability including weekends, holidays, and evenings

Responsibilities

Oversee day-to-day deli operations including slicing, cooking, prep, case presentation, and sanitation
Ensure compliance with all food safety, sanitation, and health regulations (e.g., ServSafe)
Execute opening and closing procedures accurately
Maintain high standards for cleanliness and organization in all deli areas
Recruit, train, schedule, and supervise deli associates
Lead by example in performance, attendance, and attitude
Monitor department attendance and ensure associates adhere to scheduled shifts and company timekeeping policies, addressing any attendance or punctuality concerns promptly and consistently
Follow up on performance or attendance issues with proper documentation and corrective action when necessary, including disciplinary action forms, notes to file, and Performance Improvement Plans (PIPs) to support accountability and improvement within the department
Conduct ongoing training and coaching to ensure excellent product knowledge and customer service
Manage labor to match sales volume and productivity targets
Deliver exceptional customer service, handling complaints and special requests professionally
Foster a warm, welcoming environment for guests
Oversee execution of catering orders and custom requests
Ensure attractive and clean deli cases at all times
Monitor freshness and quality of all deli products
Rotate stock using FIFO procedures and maintain proper labeling
Coordinate with marketing for seasonal and promotional displays
Monitor and control shrink, spoilage, and waste
Accurately order products through approved vendors to maintain in-stock levels without overordering
Perform regular inventory counts and manage food cost targets
Review sales data and adjust planning accordingly
Maintain all required logs (e.g., temperature, cleaning, waste)
Ensure department readiness for inspections (Health Dept., corporate audits)
Submit weekly reports on sales, labor, and department performance