Database Manager

Independent Sector-posted 1 day ago

$80,000 - $90,000/Yr

Full-time • Mid Level

Hybrid • Washington, DC

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The Database Manager is primarily responsible for facilitating and coordinating the Association Management System (AMS): Salesforce. The incumbent manages the development, maintenance, and optimization of IS's data infrastructure through CRM integrations, SQL database administration, and reporting solutions across the organization. The Database Manager deploys strong CRM administrator and trainer and project management skills. This role applies technical expertise to ensure data accuracy, accessibility, and performance across systems, enabling efficient operations and informed decision-making. The Manager collaborates with internal teams and external vendors to troubleshoot issues, implement improvements, and maintain secure, reliable data environments.

Maintain Salesforce association management software (AMS)/ customer relationship management (CRM) software ensuring data integrity and validity
Provide resources to staff to ensure that technology and data management procedures are understood and practiced consistently; train staff as needed.
Research, propose, test, and implement improvements to the AMS/CRM to expand functionality and effectiveness of the database
Develop and administer fields, views, reports, dashboards, campaigns, triggers, validations and other Salesforce.com objects and functions, including creating custom objects when necessary
Troubleshoot AMS/CRM performance issues and escalate to vendor as appropriate for resolution
Configures CRM components including forms, views, and workflows using Dynamics automation tools.
Implement day-to-day project management activities for the migration from the AMS to Salesforce.
Assist in the creation and management of project plans, requirements and deliverables.
Communicate clearly and consistently with the organization regarding project status, challenges, risks, and mitigations
Work closely with agencies and internal stakeholders to ensure all requirements are met and the deliverables are on time and meet expectations
Support the implementation and maintenance of new technology solutions ensuring system efficiency, data integrity, and alignment with organizational needs, alongside staff and external salesforce consultants
Completes other duties as assigned.

Bachelor's degree in Information Systems, Database Administration, Data Analytics, Business Administration or a related field plus 3-5 years of relevant experience in database management, CRM administration or related field.
OR High school diploma and 5+ years relevant work experience, preferably within a membership or trade association organization.
Knowledge of and previous experience with a membership database and/or Salesforce.
Experience managing projects as it relates to the full life cycle of database migration and implementation.
Ability to work successfully as a member of a team and independently with colleagues across the organization.
Experience creating reports, dashboards, and processes to continuously monitor data quality and integrity
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, deconstruct high-level information into details, and distinguish user requests from the underlying true needs.
Ability to accurately prepare and maintain records, files, and reports and ability to review documents and data for accuracy
Ability to troubleshoot issues.
Has a natural inclination to investigate problems to identify their root causes
Ability to creatively imagine and implement short-term fixes to issues, to enable business processes to run, while determining a long-term fix.
Ability to transform and analyze data in Excel.
Ability to communicate information and ideas in speaking and writing so others will understand.
Ability to handle difficult and stressful situations in a professional manner.
Ability to analyze, organize, and prioritize work while meeting multiple deadlines
Demonstrated curiosity and interest in continuous learning in advocacy, public policy, the nonprofit and philanthropic community.
Willingness to adhere to Independent Sector's organizational values of Leadership, Equity, Collaboration, and Well-Being in all aspects of work.

Experience working for a trade/membership association a plus.
Relevant certifications (e.g., Salesforce Administrator, Salesforce Data Architect, Microsoft Dynamics CRM, SQL certification, or equivalent) strongly preferred.

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