Manager - Data Operations & Provisioning

Delta Dental • Oakland, CA

430d • $122,400 - $265,100

About The Position

The Applications Development Data Operations and Publishing Manager is responsible for overseeing the efficient and accurate loading, provisioning, certification, and publishing of data to meet organizational needs. This role manages the end-to-end data operations lifecycle, ensuring data integrity and reliability while leading a team dedicated to maintaining robust operational processes and enabling seamless data delivery.

Requirements

• 8+ years of experience with a Bachelor's degree; 1+ years supervisory/management experience.
• At least 3 years of supervisory/management experience is preferred.
• Strong communication skills with a high priority on listening to others.
• Expertise in the Power BI product suite/Snowflake/Matillion/Azure or similar products or platforms is desired.
• Ability to practice empathy and build trust amongst the team.
• Ability to research and maintain current and emerging technical knowledge to support rapidly changing technology.
• Highly knowledgeable in preparing business plans, IT plans, technology roadmaps, and technical project proposals.
• Knowledge in preparing and managing budgets.
• Ability to analyze business requirements and recommend the right solutions in a timely fashion.
• Demonstrated use of ingenuity and creativity by taking actions to direct the analyses and solutions of problems.
• Knowledge of systems development life cycle, including the ability to coordinate and prioritize multiple initiatives and deliverables utilizing SAFe Agile, SCRUM, or other appropriate development methodologies.
• Ability to recruit, retain and develop a team.
• Demonstrates a Lean Agile Mindset.

Nice To Haves

• Experience with data governance frameworks.
• Familiarity with cloud-based data solutions.
• Knowledge of data visualization best practices.

Responsibilities

• Lead and mentor a team of data operations professionals.
• Oversee daily data operations, ensuring smooth workflows and minimal disruptions.
• Establish and monitor processes for data provisioning and delivery to ensure timeliness and accuracy.
• Manage data refresh schedules and ensure adherence to service level agreements (SLAs).
• Lead the publishing of datasets, dashboards, and reports to stakeholders across the organization.
• Ensure published data assets meet quality, consistency, and accessibility standards.
• Identify and implement improvements in data operations and publishing workflows.
• Leverage automation and tools to enhance efficiency and reduce manual effort.
• Collaborate with engineering and architecture teams to align publishing efforts with business needs in support of enabling self-service capabilities.
• Foster a collaborative, innovative environment focused on delivering stakeholder value.
• Allocate resources effectively to balance priorities and meet deadlines.
• Drive continuous improvement of delivery processes, standards, and practices, increased efficiency, eliminating duplication, leveraging product and technology reuse.
• Drive recruitment, evaluation, motivation, development, promotion, develops performance requirements, and evaluates staff.
• Develop systems support policies, procedures, and standards in compliance with industry best practices and optimize operational activities to drive efficiency and achieve continuous improvement while supporting customer service agreements.
• Monitor and oversee initiatives and deliverables including but not limited to completion of comprehensive definition of direction, scope and objectives; development of work plans, schedules and budgets; determination of staffing requirements; definition of deliverables; and establishment of design review and quality assurance checkpoints for all aspects of the initiatives.

Benefits

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree