Manager Data Center Operations

Digital Realty Trust-posted 3 months ago
Full-time • Manager
Phoenix, AZ
1,001-5,000 employees
Real Estate
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The Manager Data Center Operations is responsible for overseeing the execution of local data center operations at one or more data center properties. Data center operations include, but are not limited to: Engineering operations and core infrastructure maintenance, Data center construction management, commissioning and start-up, Delivery of data center services including colocation, connectivity, raised floor services and deployment, Installation and management of all cable and network infrastructure supporting facility and customer connectivity, Technical event management including post-event root cause analysis and infrastructure repair.

  • Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
  • Supervises all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards.
  • Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
  • Manages provisioning of data center services including colocation, connectivity, raised floor services, deployment and any additional services to be delivered to data center customers.
  • Manages all local customer installations, in coordination with Sales Engineering, Design & Construction and Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements.
  • Oversees local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel.
  • Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty's periodic maintenance program and maintenance calendar.
  • Develop, implement and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Digital Realty's standards and industry best practices.
  • Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors and customers.
  • Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to Digital Realty's performance standards and scopes of work.
  • Responsible for timely execution of data center services such as remote hands, customer installations and service requests.
  • Supervise security personnel and manage security systems including the adherence to security policies and compliance programs (as required by the Property Manager).
  • Act as primary technical and operational contact for data center customers - both as the technical lead and local point of escalation during emergency events and day to day operations. Develop knowledge of customer's core business and the business function of the customer's local datacenter operation.
  • Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation.
  • Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
  • Identify process based improvements that generate operational and financial efficiencies including the development and presentation of the business case.
  • Support Property Manager with the management of expenses and assist all budgeting, forecasting and reporting requirements by providing capital and expense requirements and justifications.
  • Support pre-sales process, including, but not limited to, conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Digital Realty standards and local requirements.
  • Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty.
  • Maintain compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes.
  • 10 years related facility management experience in data center operations (or related electrical or mechanical engineering field) with minimum of 5 years' experience managing or leading data center operations teams in a large scale mission critical environment. Bachelor's degree in electrical or mechanical engineering preferred.
  • Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems.
  • Extensive knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements.
  • Proficient experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring.
  • Experience working with and deploying telecom and network providers, specifically in Meet Me Room and POP room environments.
  • Experience managing a change control environment.
  • Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.
  • Knowledge of industry data center standards, policies & methodologies.
  • Knowledge of performance management & critical awareness methods and implementation standards.
  • Strong interpersonal, presentation and communication skills.
  • Strong organizational skills and detail oriented.
  • Experience managing own budget and analyzing expenses.
  • Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Visio or AutoCad.
  • Familiarity with Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system.
  • Highly competitive compensation package
  • Excellent benefits
  • Supportive and inclusive environment
  • Development opportunities
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