Manager, Data Center & Infrastructure

Pacific Life • Charlotte, NC

14d

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Data Center & Infrastructure Manager to join our Cloud & Compute Platforms team in our Charlotte, North Carolina office. Relocation Assistance may be provided. As a Data Center & Infrastructure Manager you’ll move Pacific Life, and your career, forward playing a critical role in supporting Pacific Life’s growth and technology modernization . You will fill a new role that sits on a team of 29 people in the Pacific Life Technology division. Your colleagues will include fellow infrastructure professionals. Reporting directly to the Director, you will oversee the day-to-day operations of our data center, computing platform, server, storage, and cloud infrastructure. You will lead a team of professionals, ensuring high availability, efficiency, and security, while executing on the strategic vision set by the Director and executive leadership.

Requirements

• 8 + years of experience in data center management, IT infrastructure, or related fields .
• People leadership experience is .
• 4-year degree or equivalent experience
• Experience supporting global, multi-site data center operations in a large enterprise environment.
• Strong understanding of networking, server infrastructure, cloud technologies, and hybrid environments.
• Expertise in data center power and cooling systems, redundancy planning, and energy efficiency best practices.
• Familiarity with compliance and security frameworks such as ISO 27001, SOC 2, HIPAA, and GDPR.
• A demonstrated ability to build and lead high-performance teams .
• Experience with budgeting and cost optimization strategies, supporting the Director in financial management .
• Hands-on experience with disaster recovery planning, incident management, and operational risk mitigation.
• Familiarity with automation, monitoring, and management tools for optimizing data center performance.
• Experience working in regulated industries or high-availability environments (e.g., finance, healthcare, etc. ).
• Strong communication and leadership skills, with the ability to engage both technical teams and management .

Nice To Haves

• The ability to manage hybrid cloud infrastructures and integrate on-premises data centers with public cloud providers.
• Experience leading people in multiple geographical regions and countries.
• Experience implementing automation or AI-driven optimization strategies for data centers.
• Strong industry relationships and awareness of emerging data center trends.
• Experience managing container platforms .
• Success in supporting major data center migrations, expansions, or consolidations.
• Relevant certifications (e.g., data center, cloud, or security).
• Experience with Infrastructure as Code and automated configuration management.
• Experience automating CMDB data updates for asset management .

Responsibilities

• Execute the operational roadmap for data center operations, ensuring alignment with business and IT objectives as defined by the Director.
• Lead and mentor a team of infrastructure platform engineering professionals, fostering a culture of excellence, collaboration, and continuous improvement.
• Oversee capacity planning, ensuring scalability and optimal resource utilization .
• Implement and maintain industry best practices for security, compliance, and operational efficiency.
• Ensure high levels of uptime and reliability through proactive maintenance and incident response strategies.
• Manage vendor relationships and support contract negotiations for facility management and hardware procurement, as delegated by the Director.
• Support the development and execution of disaster recovery and business continuity plans.
• Monitor industry trends and emerging technologies, providing recommendations to the Director for continuous improvement.
• Collaborate with other managers, directors, and stakeholders to ensure operational alignment with broader IT and business goals.
• Provide direct leadership to data center staff, including performance management, coaching, and professional development.
• Develop and implement departmental plans and priorities in coordination with the Director.

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation
• Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $134,820.00 - $164,780.00

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees