At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making. In the Consumer Bank, we've combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We've challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money. Retail Bank line of business and functional areas include digital/online banking, branch/cafe experience, bank operations (i.e., account maintenance, deposits, ATM, tax reporting, etc.), contact center, enterprise payments (debit, ACH, check, wires, etc.), marketing and product strategy, and small business banking (i.e., strategy and deposits, sales and servicing, and lending).