Manager Customer Support

Textron•Fort Lauderdale, FL

17h

About The Position

We’re more than aviation experts, we’re pioneers. We challenge what’s possible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you. Bell Maintenance Team – Ft. Lauderdale, FL Bring your leadership, operational expertise, and customer focused mindset to help us support Bell Miami facility operations efficiently and safely. The Manager Customer Support provides leadership across several key support functions within our aviation maintenance organization, including parts procurement, warehouse operations, customer support/reception, facilities management, environmental health & safety (EHS), and aftermarket sales. You’ll lead a diverse team, support customers, and ensure that all support functions—from procurement to facilities—work together to enable high quality service.

Requirements

Bachelor’s degree in business, aviation maintenance, or other field related to job duties.
5+ years of experience in aviation maintenance operations, customer support, supply chain, or related areas.
2+ years of leadership experience overseeing multiple functional areas.
Strong understanding of aircraft parts, MRO operations, facilities requirements, and EHS regulations.
Excellent communication, organizational, and problem solving skills.
Ability to lead diverse teams in a fast paced, customer-focused environment.
Proficiency with inventory systems, procurement workflows, CRM tools, and basic safety management concepts.
Ability to work effectively with high-end customers, vendors, and internal technical teams.
Ability to obtain Security Identification Display Area (SIDA) badge
Ability to sit and/or stand for long periods throughout the day
Ability to use a computer, including keyboard, mouse and standard office equipment
Ability to safely navigate facility office areas and shop floor
Ability to lift 25 pounds occasionally

Responsibilities

Lead and develop assigned team members.
Set clear performance expectations, promote accountability, and ensure productivity within each function.
Provide cross-training opportunities and develop an efficient, cohesive support team.
Foster a positive, customer focused culture across all touchpoints.
Oversee customer communications, front office operations, and service coordination.
Ensure a premium, professional experience for clients, visitors, and vendors.
Resolve escalated customer inquiries and support maintenance teams with accurate, timely updates.
Supervise procurement activities, ensuring timely sourcing of parts to support maintenance operations.
Review purchasing decisions, negotiate with suppliers, and ensure competitive pricing.
Oversee inventory accuracy, stocking levels, cycle counts, and aviation documentation compliance.
Support growth in parts sales, including over the counter sales (OTC) and aftermarket opportunities.
Ensure efficient receiving, shipping, storage, labeling, and distribution of aviation parts.
Maintain compliance with FAA, EASA, OSHA, and company standards for traceability and handling.
Ensure the warehouse environment is organized, safe, and audit-ready.
Oversee maintenance, repairs, and upkeep of hangars, offices, and surrounding areas.
Coordinate vendors and contractors performing facility work.
Ensure a clean, safe, and operational environment for employees, customers, and aircraft.
Manage site compliance with EHS regulations, safety programs, and incident reporting.
Conduct or oversee safety inspections, audits, and employee training.
Lead aftermarket sales efforts by identifying revenue opportunities, expanding product offerings, and supporting parts sales growth.
Drive annual OTC parts sales growth (e.g., 18%25 target) and work with the team to maximize margins.
Build and maintain strong relationships with internal teams and external customers to support retention and repeat business.
Evaluate and refine operational processes for efficiency, accuracy, and customer experience.
Track key performance indicators across customer support, inventory, facilities, EHS, and sales.
Provide regular reports and recommendations to leadership.
Support strategic initiatives and contribute to long term operational planning.