Manager, Customer Support Tier 1
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About The Position
As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us! The Manager, Customer Support Tier 1 manages a team of Tier 1 Customer Support Specialists. They are responsible for auditing performance, ensuring successful onboarding, and collaborating with the Director, Customer Support to develop business strategy. Ultimately, the Manager, Customer Support Tier 1 is responsible for managing an effective Customer Support team with an emphasis on professional development.
