Manager, Customer Sucess

Uniphore-posted 10 days ago
$106,400 - $146,300/Yr
Full-time • Manager
501-1,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

As a member of Uniphore’s Customer Success team, the Customer Success Manager will be a hands-on operator responsible for ensuring customers successfully deploy, adopt, scale, and retain Uniphore’s AI-powered solutions—especially within CDP. This role is not just advisory: you will actively participate in solution configuration, data validation, integration coordination, value tracking, and day-to-day execution that drives customer outcomes. You will partner closely with technical teams, directly support customer workflows, and ensure that AI capabilities are embedded into real business processes to deliver measurable value. You will own the execution of success plans, manage cross-functional workstreams, and ensure customers get full ROI from the Uniphore Business AI Cloud Platform.

  • Lead driving day-to-day execution of onboarding, configuration, deployment, and adoption activities.
  • Roll up your sleeves to validate data flows, troubleshoot platform issues, review AI model outputs, and partner with technical teams to ensure integrations and workflows are functioning as expected.
  • Build and execute detailed customer success plans including timelines, resource planning, dependency management, and measurable outcomes.
  • Conduct hands-on platform walkthroughs, training sessions, and user enablement workshops to drive adoption across Martech, Adtech, and CDP use cases, across several verticals in existing customer base.
  • Work directly with product and engineering teams to improve telemetry, support data ingestion, and ensure customers have clean and actionable data feeding AI workflows.
  • Monitor platform usage and customer KPIs in real time, proactively identifying and resolving blockers before they impact outcomes.
  • Help customers configure audiences, journeys, activation triggers, and AI-driven insights within CDP and MarTech ecosystems.
  • Participate actively in AI solution deployments—review AI performance, help refine models, and ensure AI outputs integrate seamlessly into the customer’s operational processes.
  • Executinge day-to-day interactions with customer teams—from end users to C-suite—ensuring clarity, documentation, and alignment at every stage.
  • Manage and expand multi -tiered customer relationships ensuring value is delivered and agreed at all levels of customer stakeholders, influencers and decisions makers.
  • Lead recurring working sessions, backlog reviews, prioritization discussions, and feature adoption plans.
  • Prepare and deliver structured executive business reviews with clear metrics, outcomes, and recommended actions.
  • Track value realization metrics such as adoption, engagement, efficiency gains, campaign performance lift, revenue impact, retention, and customer health scores.
  • Build dashboards or reports that translate platform usage into business impact.
  • Identify expansion opportunities by recognizing gaps and proposing concrete use cases, enhancements, or new modules.
  • Coordinate closely with Sales, Product, Engineering, and Delivery to ensure successful execution and rapid progress for each customer.
  • Provide actionable and detailed product feedback based on real customer usage, technical gaps, and observed market needs.
  • Help define repeatable playbooks, templates, and best practices that improve execution and scalability across the CS organization.
  • Actively demonstrate the power of the Uniphore Business AI Cloud Platform by running hands-on workshops, demos, and implementation sessions.
  • Guide customers on how to operationalize AI—from data readiness to real-world activation across marketing and advertising ecosystems.
  • 7+ years in consulting, customer success, or professional services for enterprise SaaS, with hands-on experience in CDP, Martech, and AdTech environments.
  • 3+ years working directly with AI products—deploying, configuring, testing, or advising on AI-driven workflows.
  • Proven success managing complex customer implementations and being directly responsible for execution, troubleshooting, and delivery.
  • Strong experience working directly with cloud platforms (AWS, Azure, GCP), APIs, data pipelines, and AI services (OpenAI, TensorFlow, Hugging Face).
  • Deep working knowledge of CDP/Martech/Adtech architectures, including data ingestion, identity resolution, audience building, and activation.
  • Excellent communication and documentation skills with experience leading cross-functional working sessions, not just high-level strategy discussions.
  • Bachelor’s or master’s degree in business, computer science, engineering, data science, or similar.
  • Willingness to travel up to 25%.
  • Hands-on experience configuring or deploying Martech/Adtech stacks (CDPs, DMPs, DSPs, marketing automation, personalization engines, analytics platforms).
  • Demonstrated ability to translate AI/Martech tools into real business outcomes—reducing CAC, improving engagement metrics, increasing conversions, or driving revenue lift.
  • Strong operational instincts: you’ve personally run discovery sessions, built project plans, managed workstreams, validated data, and ensured successful go-lives.
  • You’ve been the execution partner to marketers, growth teams, analysts, and product leaders—ensuring technology turns into measurable results.
  • medical
  • dental
  • vision
  • 401(k) with a match
  • generous paid time off
  • paid holidays
  • paid day off for your birthday
  • other paid leave policies to support employees through all phases of life
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Customer Account Manager Resume Examples
•
Customer Account Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service