Manager, Customer Success
Fourkites•Chicago, IL
482d
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About The Position
The Manager of Customer Success at FourKites is responsible for leading a team of Customer Success Managers to ensure a best-in-class customer experience. This role focuses on building strong relationships with customers, guiding them through their visibility journey, and managing a portfolio of accounts to drive metrics such as Net Revenue Retention and Customer Satisfaction. The position emphasizes collaboration with various departments and aims to create a culture of customer success within the organization.
