We are seeking an experienced and strategic Manager of Customer Success to join our Enterprise Customer Success team. This role is critical in leading a team that supports our Enterprise customers through complex, multi-product implementations and value realization journeys. You'll be responsible for developing and coaching CSMs on strategic account planning, ROI quantification, business impact demonstration, and executive-level engagement engagements. The ideal candidate brings deep data fluency, experience managing teams supporting technical products, and a proven track record of partnering with Sales on account strategy and upsell/cross-sell motions. You'll identify and drive the changes necessary to improve operating and organizational efficiency, develop strategic partnerships across departments to influence product roadmap, and maximize end-to-end customer experience.