Manager, Customer Success

Jobgether

33d • $175,000 • Remote

About The Position

This role provides the opportunity to lead and inspire a team of Customer Success Managers within a dynamic, fast-growing SaaS environment focused on educational solutions. You will drive customer satisfaction, retention, and revenue growth by coaching your team, managing escalations, and ensuring best practices across renewal, expansion, and cross-sell efforts. Acting as a hands-on leader, you will develop team capabilities, align account strategies with organizational goals, and foster strong relationships with customers and internal stakeholders. This position offers broad cross-functional collaboration with Sales, Product, and Marketing teams, giving you a strategic impact on customer outcomes and organizational growth. The role is ideal for a motivated, customer-centric leader who thrives in a fast-paced, mission-driven environment.

Requirements

• 5+ years of experience in Customer Success or Account Management within SaaS or edtech, with a track record of meeting revenue and retention targets.
• Experience managing or coaching a team of individual contributors in a customer-focused environment.
• Strong analytical and strategic skills, capable of using data to inform decisions, forecast performance, and manage pipelines.
• Exceptional communication, collaboration, and executive presence with the ability to engage with senior stakeholders.
• Proven ability to handle escalations, provide coaching, and maintain composure in high-pressure situations.
• Adaptable and resilient in a fast-paced, evolving environment, balancing team development with organizational objectives.

Responsibilities

• Lead and coach a high-performing team of Customer Success Managers to achieve regional revenue, renewal, and expansion targets.
• Conduct regular 1:1s, provide real-time feedback, and develop team members’ skills in account strategy, upselling, and relationship management.
• Set performance goals, monitor pipeline activity, and ensure adherence to customer success best practices and Salesforce hygiene.
• Act as a customer advocate, managing escalations and collaborating cross-functionally to deliver timely and effective resolutions.
• Drive a customer-centric culture within the team, focusing on trust-building, risk mitigation, and strategic alignment with client goals.
• Partner with Sales, Product, Marketing, and Customer Experience teams to improve processes, implement growth initiatives, and ensure alignment on customer priorities.

Benefits

• Competitive salary and total target compensation up to $175,000 USD, with performance-based variable pay.
• Comprehensive health, dental, and vision insurance coverage, 401(k) with company match, and employee equity plan.
• Flexible time off, paid holidays, parental leave, wellness days, and year-end holiday break.
• Support for professional growth including work-from-home funds, fertility and adoption reimbursement, and learning and development programs.
• Engaging remote work culture with collaboration opportunities, team-building events, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees