Manager, Customer Success
About The Position
At BrightEdge, we help the world’s biggest brands — from Microsoft to Adobe — connect with their customers where it matters most: online search. Our AI-powered platform transforms digital content into measurable business results, and our Customer Success team plays a key role in making that happen. We’re looking for a Manager to lead our Digital Customer Success team, focused on driving impact for BrightEdge’s enterprise customers. You’ll coach a talented group of CSMs, helping them develop both their analytical expertise and their ability to deliver world-class customer experiences. If you love mentoring others, thrive on solving complex marketing and analytics challenges, and get energy from helping customers win — this is the role for you.
Requirements
- 5+ years of experience in customer-facing roles, with at least 3+ years managing teams.
- A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment.
- A proven track record of developing talent and building high-performing, customer-obsessed teams.
- Experience managing complex customer programs or integrations across multiple business functions.
- Excellent communication and storytelling skills — you know how to tailor a message for executives, marketers, and technical teams alike.
- A curious, data-driven mindset and a passion for solving marketing problems through technology.
- Bachelor’s degree required
Responsibilities
- Lead and grow a team of CSMs — hiring, onboarding, and developing top talent.
- Coach your team to successfully guide customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing support
- Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes.
- Monitor and drive team performance: Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention.
- Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdge.
- Be a hands-on leader: Jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunities.
Benefits
- Comprehensive medical, dental, and vision insurance
- Generous paid time off and company holidays
- A close-knit, collaborative office culture
- Fully stocked kitchen
- Regular team events (Quarterly)
- The chance to make a real impact on the future of our workplace and our company
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
