Manager, Customer Success
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About The Position
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. Snap’s Customer Success team is focused on driving scalable solutions, strong outcomes and a positive post-sale experience to Snap’s Global Audience of Small and Mid-sized advertisers. One core way our team supports both our sellers and their clients is via Customer Success Workflows, which operationalizes and outsources categorized groups of related tasks focused on customer success and retention. We’re looking for a Manager, Customer Success who will lead a high-performing team of Customer Success Specialists across various levels, drive complex cross-functional initiatives, and own strategic programs that enhance advertiser retention and growth. The ideal candidate brings experience building scalable customer solutions, and owning outcomes, and working across a wide array of cross-functional groups such as Sales, Marketing, Product, Engineering, Support and Data Science.
