Manager, Customer Success, Strategic Account Services

Amazon • Austin, TX

390d

About The Position

The Manager, Customer Success in the Strategic Account Services (SAS) organization at Amazon is responsible for leading a team of Customer Success Managers. This role focuses on driving business and operational objectives, creating and executing strategies for growth, and optimizing various levers such as selection expansion and catalog quality. The ideal candidate will thrive in an ambiguous environment, demonstrating high standards and a passion for people management while building and guiding high-performing teams.

Requirements

• 6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Customer Success, Account Management, Management Consulting, Sales, Marketing, or E-Commerce
• Bachelor's degree or equivalent
• 5+ years of experience developing and leading teams while driving organizational goals
• Experience building customer relationships and increasing adoption of company products
• Experience using data analysis, reporting, and forecasting to guide business decisions

Nice To Haves

• Experience in E-Commerce, Corporate Retail, Consulting, or B2B
• Superior communication and presentation skills
• Effective territory/account management
• Understanding of retail math for business decisions
• Experience using analytical and productivity tools like Oracle Business Intelligence, SalesForce, Tableau, and Microsoft Office Suites

Responsibilities

• Coach, mentor, and develop a team of Customer Success Managers
• Contribute to goal setting for the team to align with organizational goals
• Build and cultivate strong relationships with Sellers and internal stakeholders
• Lead projects that drive process improvements and increase efficiency
• Identify and optimize improvements that benefit a large set of customers
• Manage recruiting and hiring efforts across the team and organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree