Manager Customer Success- Remote - MANAG006167

CRH Americas • Dallas, TX

386d • Onsite

About The Position

The Customer Success Manager at Oldcastle BuildingEnvelope (OBE) is responsible for developing and implementing a robust customer success system to support the Premier Partner sales team. This role involves collaboration with various teams to analyze market trends, set achievable sales targets, and ensure alignment with company strategy. The manager will lead, motivate, and train the Customer Success team to achieve their sales goals while fostering strong relationships with customers and internal partners.

Requirements

• Bachelor's Degree or equivalent work experience preferred
• 10 years of experience in sales/customer service
• Experience working with large, complex organizations preferred
• Results-oriented with a focus on delivering an unparalleled customer experience
• Strong written and verbal communication skills
• Customer service, problem-solving, and analytical skills
• Strong attention to detail and organizational skills
• Self-starter attitude
• Advanced skills in Microsoft Office Software (Word, Excel, Outlook)

Nice To Haves

• Experience in a leadership role
• Knowledge of customer success metrics and KPIs

Responsibilities

• Develop and implement sales strategies that align with the company's goals and objectives.
• Analyze market trends in collaboration with the Sales Ops team to inform resource deployment.
• Collaborate with the sales ops function to set sales targets for the team.
• Communicate, lead, and motivate the customer success team to achieve their sales targets and goals.
• Provide training to sales teams to improve their skills and knowledge.
• Monitor employee performance, including measurable KPIs, and create action plans as necessary.
• Report performance to senior leadership.
• Foster relationships with customers, sales team, and internal partners.
• Coordinate with external and internal strategic sales partners to identify opportunities for sales revenue and profit growth.

Benefits

• Competitive pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Nonmetallic Mineral Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees