Manager, Customer Success (Higher Ed)
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About The Position
At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we’d love to hear from you! As the Manager, Customer Success (Higher Ed), you will lead a high-performing team dedicated to supporting instructors and students using Macmillan’s courseware platform, Achieve. Your primary goal is to enhance customer satisfaction, drive adoption, and ensure retention by equipping instructors with the knowledge and tools they need to maximize the value of Macmillan’s products. Additionally, you will play a strategic role in identifying growth opportunities, including upsell, cross-sell, and renewals. This role requires a proactive and results-oriented leader who can balance day-to-day operations with long-term strategic planning. The ideal candidate is an innovative thinker, an effective communicator, and a champion of customer success. This role manages other employees.
