Manager, Customer Success - Denver

Datadog • Denver, CO

110d • $108,000 - $144,000

About The Position

As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.

Requirements

• Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
• 3+ years of experience leading a high-performing team of Customer Success Managers
• A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
• Familiar with the B2B tech or subscription-based software space
• Comfortable in a fast-paced, scaling environment

Responsibilities

• Drive and influence the full renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service
• Balance autonomy with effective communication upwards
• Act as a regional/segment owner and escalation point for relevant matters
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
• Focus on talent attraction, retention, and development to create high-performance teams

Benefits

• Best-in-class onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, with opportunities to join our Community Guilds
• Intra-departmental mentor and buddy program for networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits
• Healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees