The EDUCAUSE Corporate Engagement team is responsible for the development, sale, and fulfillment of a vast set of partnership and marketing services to companies that seek to promote and market their IT-related services and products to colleges and universities. The Manager, Customer Success and Experience is responsible for building and maintaining strong relationships with EDUCAUSE corporate members, EDUCAUSE Partners, and other corporate customers. In an effort to maximize customer retention and satisfaction, they ensure corporate customers are set up for success with each EDUCAUSE engagement so that they can fully achieve their goals, engage in a positive experience, and maintain ongoing engagement with EDUCAUSE. Post-sale, the Manager, Customer Success and Experience acts as the primary point of contact for customers, mentors them through onboarding and product engagement, proactively identifies and addresses customer needs throughout the customer lifecycle, and ultimately drives long-term business value through renewals and upselling opportunities. They prioritize high-touch customer service for EDUCAUSE Partners while establishing scalable support products and services that ensure customer success and satisfaction at all levels of engagement. The Manager, Customer Success and Experience works internally, across the organization to understand the EDUCAUSE product portfolio and best practices for positive corporate engagement. They establish best practices for driving customer success and mentor internal staff on how to ensure customers are satisfied at all stages of the customer journey. This position requires a highly professional approach, a deep curiosity to understand all elements of the association’s broad value proposition and customer needs, and a dedication to excellent performance in everyday work.