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The Hershey Company - Hershey, PA
posted 27 days ago
About the position
The Manager Customer Strategy is responsible for partnering with various teams to develop and implement customer and channel strategies that promote sustainable business growth. This role involves growth mapping, investment strategy, and target setting, while serving as the primary liaison between customer-facing organizations and cross-functional collaborators. The manager will support forecasting, manage risks and opportunities, and assist in building plans focused on growth and investment strategies across multiple time horizons.
Responsibilities
- Identify the intersection of customer & commercial needs and develop solutions to advance the business
- Set volume and investment targets and ensure delivery of targets through analysis and collaboration
- Support forecasting and forecast reconciliation through internal planning processes
- Set channel/customer strategy to deliver sustainable and profitable growth while partnering with customer teams to customize for individual customers
- Support annual and joint business planning, balance short and long term goals and tradeoff decisions
Requirements
- Bachelor's degree required
- Minimum 5+ years experience in Customer Sales, Revenue Management, Category Strategy, Category Management, Sales Planning, or Commercialization
- Ability to analyze complex data sets and generate insights and learnings
- Strong financial acumen and experience extracting and manipulating point of sale data
- Experience interacting with retailers and supporting customer teams, as well as experience working in a headquarter role
