Manager, Customer Setups, Billing & Healthcare Monitoring

Commerce Bank•Kansas City, MO

25d•$82,000 - $96,500•Hybrid

About The Position

The main purpose of this role is to oversee billing of corporate customers for services. Additionally, this manager will oversee corporate account and healthcare setups. The role manages a wide range of functions within departments with very little overlap.

Requirements

Strong knowledge business and management principles, including knowledge of best practices
Strong critical thinking skills with the ability to apply discretion and sound judgement to solve problems efficiently and effectively
Ability to drive results and balance management of organizational risk and meeting goals of the business
Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Bachelor’s degree or equivalent combination of education and experience required
6+ years customer service and bank operations experience required
3+ years leadership/supervisory experience required

Responsibilities

Communicate job expectations, planning, monitoring, and evaluating employee contributions
Manage department audits and ensure all SOX controls are being met
Evaluate monthly expenses, manage department metrics and analyze budget variances
Communicate customer issues with Operations team and devise ways of improving the customer experience, including resolving problems and complaints
Responsible for ensuring accurate billing for corporate customers by opening accounts, processing refunds and payments, exception pricing updates, and monthly rate calculations
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
Communicate decisions, priorities, and relevant information to team members effectively
Support budget management, planning and expenditure
Perform other duties as assigned