Manager Customer Service Call Center (Hybrid - Troy, MI) - Health Alliance Plan
Henry Ford Hospital•Troy, MI
362d•Hybrid
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About The Position
To plan, direct, evaluate and coordinate the activities associated with the Call Center, as it relates to overall operations, key HAP initiatives, and service excellence; to maintain and report all member information for HAP's enrolled population; to maintain and report customer inquiries and complaints received in the call center that will assist with forecasting and planning; to maximize coach and counsel the staff to exceed performance levels incorporating diplomacy, accuracy and timeliness in all customer contacts. Strategizes the planning, developing and directing of the call center operations and customer service programs.
