Manager, Customer Sales

QXO•Coppell, TX

About The Position

We’re looking for bold, entrepreneurial talent ready to help build something extraordinary — and reshape the future of building products distribution. QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition: Beacon Building Products, a leading distributor in the sector. We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry. Sales Center Manager The Sales Center Manager is responsible for leading a team of customer sales agents to deliver high-quality customer interactions and achieve performance targets. This role oversees daily operations, coaches and develops team members, manages escalations, and drives process improvements that support efficiency, customer satisfaction, and organizational growth. We are seeking an experienced, people-focused leader to manage a developing outbound sales support team. As the Sales Center continues to expand its impact across the organization, this position offers a unique opportunity to shape processes, build talent, and influence long-term operational success.

Requirements

High school diploma or equivalent; Bachelor’s degree preferred (or equivalent relevant experience).
2–3 years of experience in a call center, customer service, or inside sales environment.
2–3 years of supervisory or leadership experience.
Strong communication, coaching, and interpersonal skills.
Proven ability to lead teams in a fast-paced, customer-facing environment.
Proficiency with call center tools and CRM systems (Five9, Vonage, Salesforce preferred).
Strong organizational, analytical, and problem‑solving skills.

Nice To Haves

Experience in high-volume call center environments.
Familiarity with emerging technologies such as AI-enabled support tools.

Responsibilities

Provide daily supervision and leadership to a team of 15–20 sales agents, ensuring operational excellence and strong customer engagement.
Monitor key performance metrics such as call volume and service quality, implementing strategies to meet departmental goals.
Deliver ongoing coaching, mentoring, and performance evaluations to support employee development and team effectiveness.
Manage escalated customer issues and assist agents in resolving complex inquiries.
Streamline workflows, implement best practices, and support the development of scalable processes within an evolving team environment.
Collaborate with cross-functional partners to ensure agents have accurate product, service, and policy information.
Support outbound lead generation, customer creation, account follow-up, and other business-driven initiatives.