Manager, Customer Relations and Permit Program Operations

University of Arizona • Tucson, AZ

355d • $59,404 - $74,254

About The Position

The University of Arizona's Parking and Transportation Services(PTS) department is seeking a qualified candidate to fill their Manager of Customer Relations and Permit Program Operations position. This person will plan, direct, manage, and evaluate parking permit programs for Main Campus, Phoenix Bioscience Core Campus, University of Arizona Departments/ University of Arizona Sponsored Programs and outside affiliated entities. Position includes forecasting current and future needs, creates new parking locations and oversees permit program software configurations. This person will possess excellent leadership and critical thinking skills to develop, implement, and administer programs that provide essential services to students, faculty, staff, visitors and businesses regarding their permit needs and requirements. Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Requirements

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of related work experience or equivalent combination of education and work experience required.

Nice To Haves

• Experience with parking platforms such as AIMS and AMANO.
• Experience with SmartSheets and Amazon Connect.
• Experience navigating software programs.

Responsibilities

• Accountable for setting goals and objectives for team members to achieve standards and outcomes.
• Direct supervisor of customer relations staff to meet job function standards and outcomes.
• Manages staff hiring, training, work schedules and disciplinary actions.
• Communicates performance expectations and conducts performance evaluations.
• Evaluate permit program methodology and correct deficiencies.
• Responsible to configure permit set-up and payment methods in parking software and on-line parking portal.
• Ensure configuration function to maximize efficiencies in University of Arizona garages and surface lot operations.
• Actively participates in quick-thinking resolution if malfunction occurs.
• Develop and implement new Parking Permit Programs for University of Arizona, Departments and affiliated/non-affiliated entities.
• Creates new parking locations and permit processes working independently with other managers or area responsible persons.
• Responsible for creating and updating standard operating procedures.
• Explains policies, standards, and processes of the job area to others within and outside of the work unit.
• Enforce University cash handling, PCI and PTS compliance with appropriate policies, and procedures.
• Responsible for annual budget(s). Tracks expenditures.
• Manages customer online appointments, call center, department email and chat.
• Determines maintenance and replacement of cash handling, and credit card equipment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability programs
• Paid vacation
• Sick leave
• Holidays
• Tuition reduction for the employee and qualified family members
• Retirement plans
• Access to UA recreation and cultural activities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees