Manager, Customer Planning

Rowan Digital Infrastructure • Denver, CO

3d • $130 - $165 • Hybrid

About The Position

Rowan Digital Infrastructure is redefining how data centers are delivered—faster, smarter, and at scale. We partner with hyperscale customers to provide tailored, high-performance infrastructure with a focus on sustainability, efficiency, and flexibility.
Our experienced, end-to-end team delivers custom solutions across a growing portfolio of strategic sites in key markets across the United States. Backed by Quinbrook Infrastructure Partners, Rowan is committed to enabling the next generation of digital infrastructure—and building a more sustainable future in the process.
Ready to help transform how the world’s most important technologies are powered? Join us.
Role Summary
The Manager, Customer Planning will help architect and operationalize Rowan’s customer development discipline. This role does not own customer relationships directly, but owns the structure, planning cadence, and reporting rigor that supports our Customer Leads in advancing strategic accounts.
This individual will ensure Rowan maintains clear visibility into customer status, next steps, competitive positioning, and multi-year engagement roadmaps — while keeping processes efficient and lightweight.
The role sits within Business Development and works closely with Customer Leads, BD Ops, Sales Engineering, and cross-functional partners (Sites, Energy, Finance, Legal).
Travel: Ability to travel up to 40% for customer meetings, site visits or company gatherings.
Location: Denver, CO (3 day hybrid in-office role)
Compensation: $130-$165K (Offers Bonus)

Requirements

• 3–5+ years of experience in sales operations, strategic planning, business operations, consulting, or related roles
• Bachelor’s degree required (Business, Finance, Engineering, Economics, or related field preferred)
• Strong organizational and analytical skills with ability to synthesize complex information into clear action plans
• Experience with CRM and reporting tools (SmartSheets, Salesforce, HubSpot, or similar)
• Ability to work cross-functionally with executive visibility
• Clear communicator who balances structure with flexibility

Nice To Haves

• Experience supporting enterprise or strategic account teams preferred (data center, infrastructure, real estate, energy, or adjacent industries a plus)

Responsibilities

• Develop and maintain structured account planning frameworks for priority customers
• Ensure Customer Leads maintain clear engagement plans, objectives, milestones, and next steps
• Support development of multi-year customer engagement roadmaps aligned with Rowan’s capital deployment strategy
• Implement and manage a light-touch CRM approach (likely SmartSheets-based)
• Maintain weekly visibility into customer status, stage, and key actions
• Ensure opportunity data is current and accurate for executive reporting, MBRs, and investor updates
• Support competitive tracking and customer intelligence coordination with BD Ops and Customer & Market Insights
• Partner with BD Ops to align customer planning with commercial execution timelines
• Support coordination between Customer Leads, Sales Engineering, and internal teams
• Help ensure customer opportunities are sequenced and scoped appropriately
• Strengthen planning discipline as Rowan scales, while avoiding unnecessary bureaucracy
• Identify workflow gaps and recommend improvements to enhance execution clarity
• Support onboarding of new Customer Leads with structured planning tools and processes

Benefits

• Hybrid working environment
• Team building and educational opportunities
• Generous benefits package including robust health benefits and a 401(k) company contribution
• Unlimited PTO
• Competitive compensation and bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager