Manager Customer Operations
About The Position
As a key role in the Customer Operations leadership team, the Customer Operations Manager is responsible for the day-to-day operations of inbound contact center. This includes driving strategic operational goals, ensuring the team meets or exceeds service KPI's, identifying opportunities for improved process or customer experience, and mentoring, coaching and developing the team. This role will also be responsible for participating in inter- and intra-departmental projects and driving a culture that places the customer in the center and promotes employee engagement and job satisfaction. Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
Responsibilities
- Driving strategic operational goals
- Ensuring the team meets or exceeds service KPI's
- Identifying opportunities for improved process or customer experience
- Mentoring, coaching and developing the team
- Participating in inter- and intra-departmental projects
- Driving a culture that places the customer in the center and promotes employee engagement and job satisfaction
Benefits
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
