Manager, Customer Operations

Advanced Micro Devices, Inc.•San Jose, CA

33d•Hybrid

About The Position

At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: Manage a team responsible for operations between AMD and its customers. Build strong and sustaining relationships at operational and managerial levels within both the customer's and AMD's organizations. Leverage these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast, and other operational issues. Drive the team to achieve organizational goals, develop employees, and measure and improve team performance. THE PERSON: A dynamic leader with proven managerial skills, capable of inspiring and guiding the team to success. Brings project management expertise to efficiently oversee complex initiatives. Possesses sharp problem-solving abilities, adept at identifying issues and implementing effective solutions. Communicates clearly and confidently, with strong oral and presentation skills to convey operational concepts to customers, management, and team members. Skilled in managing and resolving conflicts, ensuring a harmonious and productive work environment. Experienced in developing and nurturing customer relationships, fostering trust and collaboration for long-term success.

Requirements

Solid managerial skills and project management experience are essential.
Understanding of business strategy and the ability to identify areas for process improvement.
Strong problem-solving skills and the ability to implement solutions effectively.
Ability to write executive communications.
Strong oral and presentation skills, capable of discussing operational concepts with customers, management, and team.
Proficiency in Excel, PowerPoint, and Power BI.
Ability to manage conflict both internally and externally.
Experience in developing and strengthening customer relationships.
Strong analytical skills with the ability to manage cross-functional dependencies.
Ability to deal with uncertainty.
Mentoring skills, including making recommendations for rewards, providing feedback, and coaching.

Nice To Haves

Experience with Data Center customers is a plus.

Responsibilities

Manage customer facing team which is responsible for all operational aspects between AMD and its customers.
Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity.
Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners.
Build consensus within team and help to remove obstacles for employees.
Develop self and team, providing the tools and training to achieve goals, support career planning, and to enhance the organization's capability.
Mentor and coach team to proliferate knowledge and strive to close any gaps.
Enable effective and efficient service through operational excellence and customer collaboration.
Provide leadership and collect feedback in the implementation of new processes in support of the strategy.
Engage with customers through quarterly business reviews and operational meetings.
Provide guidance and support on operational issue resolution.
Support customer operations through a high level understanding of business processes and procedures.