WGL - Manager, Customer Operations Transformation

AltaGas • Springfield, VA

19d

About The Position

At WGL, we’re transforming how energy meets customer experience. As a Manager, Customer Operations Transformation, you’ll be the architect of change turning big ideas and wish lists into actionable strategies that redefine operations. This is your opportunity to influence enterprise-wide initiatives, partner with senior leadership, and bridge the gap between Customer Operations and Digital Innovation.

Requirements

• Supervisory or Leadership experience in customer-based operations (billing, call center, etc.)
• Expertise in strategic planning, project management, and stakeholder engagement
• Strong understanding of how systems function and interact - able to create detailed workflows and map process/system intersections to identify improvements and leverage digital capabilities without performing configurations
• A knack for turning complexity into clarity and driving change with confidence
• Bachelor’s Degree in Business Administration, Management, or related

Responsibilities

• Shape transformation strategies that align with business goals - analyze performance, identify opportunities, and define success metrics that drive measurable results
• Design and develop integrated workflows - create detailed process steps for internal users and map how these processes intersect with systems, including system actions and outputs
• Reimagine operations - streamline processes, integrate workflows, and harness digital tools and data to boost efficiency and decision-making
• Drive cross-functional initiatives - partner with internal teams, Digital, and vendors to deliver projects on time and budget. Champion collaboration and change management to ensure smooth transitions and continuous improvement
• Safeguard compliance - anticipate risks, implement mitigation strategies, and ensure all transformation efforts meet regulatory and internal standards

Benefits

• We offer a competitive salary range of $114,700 to $166,450 per year, commensurate with experience, education, and skills.
• In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager