Manager, Customer Onboarding

Tekmetric • Houston, TX

74d

About The Position

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair.

Requirements

• Bachelor’s degree in business, Communication, or a related field.
• 3+ years of experience in customer success, account management, or a related field within the SaaS industry.
• Proven track record of managing and improving customer onboarding processes.
• Strong leadership skills with experience in managing and motivating teams.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Proficiency in CRM and project management tools.
• Data-driven mindset with a strong analytical approach to problem-solving.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
• Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
• Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption.
• Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience.
• Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices.
• Work closely with clients to understand their business needs and tailor the onboarding experience accordingly.
• Establish clear communication and project management protocols to ensure timely and successful implementations.
• Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities.
• Manage customer expectations and address any issues that may arise during the onboarding process.

Benefits

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you're well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees