The Manager – Customer Journey is a strategic leadership role within the Digital Product and Customer Journey team at Avangrid. This position is responsible for designing, managing, and optimizing end-to-end customer journeys across digital and traditional channels to enhance customer satisfaction, loyalty, and operational efficiency. As part of the Iberdrola Group—one of the world’s largest energy utilities and the global leader in wind power—Avangrid serves over 3 million customers across multiple states. This role plays a critical part in aligning customer experience strategies with Avangrid’s broader digital transformation and sustainability goals. You will lead a team focused on journey mapping, service design, and customer insight integration, working cross-functionally to ensure that every customer interaction is seamless, personalized, and value-driven. You will be taking on a unique position within the team, working over many states as a single voice of alignment and ensuring the Digital Product portfolio meets the needs of all of our customers and regulators. You will work in a transforming Agile environment and be a force for further business transformation within the wider teams. This is a hugely exciting time to experience working in a global leading organization.