Manager, Customer Insights & Reporting

BMO•Chicago, IL

1d•$74,000 - $138,000

About The Position

The Manager, Customer Insights & Executive Reporting (G7) is a senior individual contributor responsible for delivering high‑quality customer analytics and executive reporting across US Banking, including Personal Banking, Business Banking, Commercial Banking, and Wealth Management. This role is hands‑on and execution‑focused, owning the end‑to-end analytics and reporting process—from data extraction and analysis through to executive-ready insights and presentations. The successful candidate will work independently, using Python, SQL, and SAS to analyze complex banking data and translate findings into Power BI dashboards, Excel analyses, and PowerPoint materials used by senior leaders. The role requires strong banking domain knowledge, analytical judgment, and the ability to interpret open‑ended business questions, going beyond descriptive reporting to deliver clear insights and implications for the business. As a rapidly growing team with a broad US Banking mandate, this role plays a critical part in supporting decision‑making and strengthening how customer data is used across lines of business.

Requirements

5–7+ years of experience in analytics, insights, or reporting roles, preferably within banking or financial services.
Strong, hands‑on experience with: Python SQL SAS
Experience producing business insights through: Power BI Excel PowerPoint, particularly for senior or executive audiences
Demonstrated ability to work independently on complex analytical tasks.
Strong written and verbal communication skills.

Nice To Haves

Experience supporting multiple banking lines of business.
Familiarity with customer analytics concepts (e.g., segmentation, customer growth, retention, engagement).
Comfort working in a fast‑paced, evolving environment with changing business questions.
Ability to explain complex analysis clearly to non-technical stakeholders.

Responsibilities

Hands‑On Analytics & Data Preparation Independently extract, transform, and analyze data using Python, SQL, and SAS.
Perform data quality checks, reconciliation, and validation to ensure analytical accuracy.
Analyze customer, product, and performance data across multiple US Banking segments.
Apply sound analytical techniques to identify trends, drivers, and anomalies in the data.
Reporting & Executive Communication Translate analytical outputs into clear, concise business insights.
Develop and maintain: Power BI dashboards and visual reports Excel models and ad‑hoc analysis PowerPoint decks for executive and senior management audiences
Ensure reporting is decision-oriented, clearly explaining what the data is telling us and why it matters.
Business Problem Solving Partner with business stakeholders to clarify and interpret open-ended analytical questions.
Determine appropriate analytical approaches when requirements are not fully defined.
Provide insight and context rather than simply producing metrics or standard reports.
Support multiple lines of business simultaneously while managing competing priorities.
Banking & Domain Knowledge Application Apply working knowledge of: Banking products and customer lifecycles Customer acquisition, engagement, and attrition Key customer and performance metrics
Ensure insights reflect real-world banking dynamics and business context.
Team Contribution & Ways of Working Operate effectively as a senior individual contributor with minimal day-to-day oversight.
Contribute to consistent reporting standards and analytics best practices.
Support knowledge sharing and collaboration within a growing analytics team.