Manager, Customer Experience
PosiGen•Houston, TX
252d•$70,000 - $95,000
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About The Position
The Manager, Customer Experience leads a specialized team responsible for guiding customers through all stages of the solar project process from customer contract signing to boarding. This leader oversees team performance, ensures proactive customer communication, and drives collaboration across departments to resolve complex issues. This position focuses on building a high-performing team, managing escalations, and continuously improving customer satisfaction and retention through thoughtful, consistent engagement.
