About the position
As a Manager, Customer Accounts at RXO, you will oversee an assigned customer account base and focus on increasing the profitability of those accounts. You'll also serve as the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of business solutions. If you're excited by the challenge of connecting with clients, building relationships, and seizing opportunities, take your career to the next level with our rapidly growing, dynamic global company.
Responsibilities
- Assist with the onboarding of new customers and help implement the services necessary to fulfill RXO's value proposition
- Work with the RXO Information Technology team to help integrate the customer's data requirements into the onboarding plan
- Serve as the primary point of contact for the sales team and customers to handle ongoing account activities and issue escalations/resolutions
- Partner with key stakeholders, including customers, shippers, and consignees, to integrate business processes that create an effective and efficient set of organizational dependencies
- Support and participate in the service management process to drive on-time performance, manage customer expectations, and improve customer satisfaction
- Visit customer locations, deliver presentations, and represent RXO in a professional manner at quarterly meetings
Requirements
- 4 years of experience in customer service or operations
- Demonstrated understanding of and familiarity with the most widely known and emerging tools and technologies
- The ability to work collaboratively in a team environment with a customer-focused mindset
- The ability to influence others to deliver results
Nice-to-haves
- Bachelor's degree in Transportation or Logistics, or a related field
- 5 years of experience in operations or customer service
- Experience presenting data and compelling information to external customers
- Strong fluency with Windows applications and Microsoft Office (Excel and PowerPoint)
- Excellent negotiation skills
- Success in identifying opportunities for process efficiency and resource maximization
- Experience in developing, recommending, and implementing proactive operational solutions
Benefits
- Competitive pay
- Health, dental and vision insurance
- 401(k) with company match
- Life insurance, disability
- Employee Assistance Program (EAP)
- Paid time off
- Tuition reimbursement program
