Manager Customer Accounts

Arkansas Blue Cross Blue Shield • Little Rock, AR

1d

About The Position

The Manager Customer Accounts oversees the operational and production activities that supports enrolling customers and maintaining their enrollment and financial data. The incumbent focuses on planning initiatives such as process standardization, staffing alignment and production matrices, improvement projects and controls, and operational performance reporting to ensure membership enrollment, renewal, and financial processing objectives adhere to all performance and quality requirements.

Requirements

• Bachelor’s degree in Business, Management, Human Resources, Healthcare, or related field. In lieu of degree, five (5) years' leadership experience will be considered.
• Minimum seven (7) years' operational experience, preferably in member enrollment, customer account, or membership financial. OR applicable Masters in related field with minimum five (5) years' experience.
• Minimum two (2) years' operational leadership experience (role, team and/or project management).
• Leadership
• Amysis Customer Service Workstation
• Rx Connect
• POWER Claims Processing
• Quality Assurance (QA)
• Problem Solving
• Microsoft Word & Excel
• Analytical Ability
• Highly Organized
• Oral & Written Communication
• Professional Judgment Skills
• Active Listening
• Activity Coordination
• Analyze Information
• Coaching Others
• Continued Learning
• Critical Thinking
• Customer Service
• Decision Making
• Employee Engagement Strategies
• Evaluating Information
• Interpersonal Communication
• Interpersonal Relationships
• Management Techniques
• Monitor Processes, Materials, or Surroundings
• Oral Communications
• Personnel Planning
• Problem Solving
• Service Oriented
• Systems Analysis
• Time Management
• Written Communication

Nice To Haves

• Health insurance industry experience preferred.

Responsibilities

• Develops solutions to organizational and operational problems, responsible for organizational management (development, staffing, and conflict-resolution), and allocating resources.
• Develops standards, schedules, priorities, guidelines, processes, measurement (evaluation) systems, and performance management standards to ensure all standards for timeliness and quality of service performed meet all regulatory expectations.
• Implements operational goals and objectives for a range of complex departmental, divisional, and/or company-wide responsibilities and overall functions in which several projects and programs may be in progress with simultaneous, multiple resources and participants involved.
• Manages the hiring, coaching/training, employee development and performance management of assigned team.

Benefits

• Tuition reimbursement
• Club Blue, a free, onsite gym to encourage exercise.
• Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
• Incentives for wellness education and exercise

What This Job Offers

• Job Type: Full-time
• Career Level: Manager